Lester Borlagdatan
Las Vegas,NV
Summary
Energetic and multilingual candidate with dynamic customer service skills. Poised, personable, and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Seeking to pursue the passion of travelling and ready to help your airline achieve company goals.
Overview
15
15
years of professional experience
Work History
VP of Media Operations
Swara Sug Media Corporation
05.2020 - Current
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Led and supervised team members with researching stories, finding credible sources, and conducting interviews.
- Reported from field locations and wrote stories under tight deadlines.
- Translated documents from English to Tagalog and vice versa.
Youth Leader
Keeper's Club International
05.2012 - 05.2020
- Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
- Mentored and coached youth in developing communication, problem-solving and decision-making skills.
- Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
Quality Analyst Lead
Concentrix
07.2009 - 05.2012
- Communicated directly with QA team to resolve user-reported problems and questions.
- Established and updated QA processes and metrics in line with industry best practices and project goals.
- Wrote, reviewed and approved documents to preserve quality assurance.
Education
Master of Arts - Business Administration
California University of Business And Technology
Hacienda Heights2016
Bachelor of Arts - Advertising And Public Relations
Polytechnic University of The Philippines
Manila, Philippines2009
Skills
- Ability to travel to all current and future international destinations
- Excellent interpersonal, oral, and written communication skills
- Able to read, speak, and write in English and Tagalog fluently
- Experienced in Customer Service
- Well-versed in Conflict and Issue Resolution
- Proficient in Microsoft products
- Strong Work Ethic
- Fast Learner
Timeline
VP of Media Operations
Swara Sug Media Corporation
05.2020 - Current
Youth Leader
Keeper's Club International
05.2012 - 05.2020
Quality Analyst Lead
Concentrix
07.2009 - 05.2012
Master of Arts - Business Administration
California University of Business And Technology
Bachelor of Arts - Advertising And Public Relations
Polytechnic University of The Philippines