Proven success in giving travelers stress-free, smooth experiences. Excellent communicator, multi-tasker and problem-solver with 35 years of related experience.
Planning group bookings with commercial carriers to various destinations Responsible for all deadlines for deposits, payments, etc
Reconciling company credit card to ensure all casinos have been invoiced for payments due to Pair A Dice Travel including airline bookings and advertising costs
Manage Client relationships and loyalty by making Customer Service Satisfaction the number one priority
Monitor daily goals on VIP Trips to maximize revenue
Personally contact clients to maintain business relationships and make aware of new destinations or products to ensure future bookings
Collaborate with fellow employees and management to develop and implement marketing plans to continue growth
Maintain current knowledge of airline policies and upgrade options
Personally escort clients on charters or commercial airline groups to various destinations to build the client relationship