Sarah Shaffer
York,PA
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.
Overview
16
16
years of professional experience
Work History
VIP Travel Specialist
Travel Leaders Corporate
2018.04 - Current
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Corporate Travel Consultant
Travel On
2007.03 - 2018.04
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Arranged travel accommodations for groups, couples, and executive clients.
Education
Certificate Of Completion - Tourism And Travel Management
Wilma Boyd School
Pittsburgh, PAMedical Coding - Medical Coding
Harrisburg Area Community College
Harrisburg, PASkills
- Customer Satisfaction
- Credit Card Payments
- Leisure Travel
- Customer Feedback
- Hotel Accommodations
- Travel Planning
- Revenue Generation
- Executive Travel
- Regulatory Requirements
- Operational Efficiency
- Airline Rules
- Retail Sales
Timeline
VIP Travel Specialist
Travel Leaders Corporate
2018.04 - Current
Corporate Travel Consultant
Travel On
2007.03 - 2018.04
Certificate Of Completion - Tourism And Travel Management
Wilma Boyd School
Medical Coding - Medical Coding
Harrisburg Area Community College
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