Lester Goree Jr
Belleville,IL
Summary
With a proven track record at Branding Iron Holdings, I excel in document management and fostering team productivity. My expertise spans from enhancing operational workflows to resolving customer complaints with empathy, significantly boosting loyalty. Skilled in both customer service and schedule coordination, I bring a dynamic blend of hard and soft skills to drive success.
Overview
20
20
years of professional experience
Work History
Grinding Coordinator
Branding Iron Holdings
06.2014 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Installation Technician
ACI Communications
05.2009 - 08.2013
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Customer Service Representative
Convergys
03.2005 - 01.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Eastside High School
East St.louis,ILSkills
- Customer service
- Schedule coordination
- Document management
- Scheduling and calendar management
Timeline
Grinding Coordinator
Branding Iron Holdings
06.2014 - Current
Installation Technician
ACI Communications
05.2009 - 08.2013
Customer Service Representative
Convergys
03.2005 - 01.2009
High School Diploma -
Eastside High School
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