LESTER JONES
Chicago,IL
Summary
Experienced in managing diverse teams and optimizing operational processes, with a strong background in leadership and customer service. Proven ability to analyze data and implement strategies to drive growth and efficiency. Eager to leverage skills in a new role as an Operations Manager to support organizational success. Dedicated individual skilled in maintaining and providing superior customer service. Helpful with talent for creating welcoming atmosphere, ensuring safety, and providing excellent service. Bringing generous, patient, and empathic qualities to role of Driver.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Driver
Uber
12.2023 - Current
- Maintained clean driving record while adhering to traffic laws and regulations to ensure safety.
- Delivered outstanding customer service during delivery process, fostering positive customer relationships.
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.
- Communicated proactively with customers to confirm delivery timelines and accuracy.
- Provided excellent customer service throughout delivery process.
District Manager
Circle K
08.2020 - 11.2023
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
- Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
- Reviewed financial statements from each location regularly and provided feedback for cost control initiatives.
- Analyzed financial statements from each location and provided actionable feedback to drive cost control initiatives.
- Cultivated relationships with store managers, corporate representatives, vendors, customers, and stakeholders to enhance collaboration and district performance.
- Monitored inventory levels across all stores in the district and worked with vendors to optimize stock levels.
- Collaborated with senior management to set and achieve district goals.
- Developed budgets for each store and monitored expenses to ensure adherence to financial guidelines.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
General Manager
Walmart
01.2005 - 08.2020
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Sourced and interviewed potential team members for open positions.
- Delivered coaching sessions to improve team skills and performance.
- Coordinated staff training sessions to enhance understanding of company policies and ensure compliance.
- Assessed team member performance through formal reviews leading to promotions or terminations.
- Led customer service teams to deliver high-quality support, fostering customer satisfaction and loyalty.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Operated point-of-sale system for transactions and inventory management.
- Implemented loss prevention strategies to minimize theft and fraud.
- Developed store schematics and signage for product displays.
- Processed orders for store merchandise based on inventory levels.
- Hiring, terminating,disciplining employees
- Store schematics and signing
- Facilitated regular meetings with department heads to align on project progress and drive initiative outcomes.
- Organized regular meetings with department heads to review progress on projects and initiatives.
Assistant Manager
Family Dollar
06.2000 - 12.2005
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Handled employee discipline and termination according to company policies.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
Replenishment Manager
Footstar Meldissco
06.1999 - 06.2005
- Collaborated with marketing team to create promotional displays that drove sales growth at retail locations.
- Monitored supply chain operations from receiving through distribution, resolving any issues promptly.
- Maintained strong relationships with store personnel to ensure proper product display and availability in stores.
- Replenish stores back to company standards
Education
Associate in Arts (A.A.) - Human Resources Management
M.A.T.C.
Milwaukee, WISkills
- Punctual and reliable
- Operations management
- Team leadership
- Decision-making
- Staff training
- Inventory control
- Data management
- Budgeting and forecasting
- Retail operations management
- Documentation and reporting
- Shift scheduling
- Sales management
- Performance management
- Financial management
- Safety procedures
- Recruiting and interviewing
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Hiring and training
- Scheduling and coordinating
- Training and development
- Inventory management
- Coaching and mentoring
- Customer service
Certification
Degree in Human Resources
Personal Information
Title: OPERATIONS MANAGER,MANAGEMENT
Timeline
Driver
Uber
12.2023 - Current
District Manager
Circle K
08.2020 - 11.2023
General Manager
Walmart
01.2005 - 08.2020
Assistant Manager
Family Dollar
06.2000 - 12.2005
Replenishment Manager
Footstar Meldissco
06.1999 - 06.2005
Associate in Arts (A.A.) - Human Resources Management
M.A.T.C.