Lester Moses
SR. CUSTOMER SOLUTIONS MANAGER AT AMAZON WEB SERVICES
Seattle,WA
Summary
Highly accomplished technology executive with over a decade of experience driving strategic initiatives and delivering large-scale cloud solutions at AWS and Boeing. Proven expertise in managing complex customer engagements, optimizing capacity, and achieving significant financial and operational efficiencies, including $58MM ARR migrations and $2MM in cost savings. Adept at bringing clarity to complex challenges, fostering collaborative teams, and leveraging an MBA in Supply Chain Logistics to deliver tangible results.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Sr. Customer Solutions Manager
Amazon Web Services (AWS)
12.2021 - Current
- Cultivated strong executive relationships at a key strategic client, serving as a foundation for driving significant initiatives
- Spearheaded Salesforce Commerce Cloud's Hyperforce migration, leveraging key client relationships to uncover critical architecture insights. Enabled successful migration of 2 test customers, setting the stage for 1000+ additional migrations
- Strategically positioned AWS to accelerate a $58MM ARR migration and secure additional ProServe revenue by building long-term customer value, trust, and AWS adoption
- Championed cost optimization strategies for a key strategic client, resulting in $2MM in savings for their S3 usage by driving the adoption of Intelligent Tiering
- Proactively delivered strategic Quarterly Business Reviews (QBRs) to key client stakeholders to align AWS service roadmaps with their evolving needs, enabling 700+ client organizations to adopt Single Sign-On (SSO) for Amazon Connect
- Successfully managed and delivered capacity for a strategic accounts customer, directly enabling the launch of 18+ Global regions, each contributing approximately $15MM in Annual Recurring Revenue (ARR)
- Established and optimized processes for the global capacity management initiative, improving confidence levels for customer commitments and accelerating Hyperforce builds and new customer onboarding
- Collaborated with cross-functional teams to integrate new business units, including GovCloud/public sector, into the global capacity management process, streamlining operations and de-risking capacity escalations
- Demonstrated strategic leadership by orchestrating a multi-purpose event showcasing AWS's PartyRock Generative AI Tool to (40 students from three Caribbean universities), aligning product awareness, community engagement, and organizational development goals
- Led a strategic initiative to enhance culture and employee retention within AWS's Strategic Accounts CSM and Migration expert teams, designing and conducting a targeted survey and proposing innovative recognition strategies for significant improvements in productivity and retention
Sr. Technical Program Manager Infrastructure
Amazon Web Services (AWS)
07.2019 - 12.2021
- Directed end-to-end server capacity delivery for North America, managing 60% of total worldwide customer demand for a leading cloud provider across EC2, S3, and EBS services
- Established daily war room sessions across multiple Infrastructure teams to prioritize competing customer requests and fulfill urgent demand during critical high-demand periods like Prime Day and Holiday Season
- Developed and implemented automated solutions for supply chain processes, including redirects and purchase order placements, resulting in an estimated 4000 manual hours saved annually for the team
- Developed comprehensive end-to-end Server Rack Orders and Order Summary dashboards in Tableau, enhancing stakeholder communication and providing real-time visibility into customer demand and fulfillment status
- Resolved complex supply and demand shortfalls by optimizing server configurations, orchestrating relocations, and strategically managing data center capacity via build pull-ins and power refeeds
- Cross-functionally aligned Infrastructure teams and executed robust supply shortfall mitigation plans, resulting in a 56% increase in capacity delivered for 2020 Prime & Peak combined compared to 2019
- Significantly improved operational sustainability during high-volume periods by reducing team overtime to 4% (from a previous 20%), eliminating disruptive night and weekend work, and enhancing overall team well-being
- Served as a Subject Matter Expert (SME) for Infrastructure capacity across North America, Gov. Cloud, Canada, and APAC, providing strategic guidance and ensuring regional operational excellence
- Recognized by Services as a key partner in successfully delivering critical capacity for both 2020 and 2021 Prime Day events, demonstrating effective collaboration and high-stakes execution
Global Sales, Contracts Administrator
Boeing
12.2018 - 06.2019
Contracts Administrator
Boeing
06.2017 - 12.2018
Financial Analyst
Boeing
06.2016 - 06.2017
Contract Administrator
Boeing
06.2015 - 06.2016
Accountant
Boeing
10.2014 - 06.2015
Coordinator Medical Office
North Broward Hospital District
11.2011 - 10.2014
Site Coordinator
Hispanic Unity of Florida
01.2014 - 04.2014
IRS VITA -Site Coordinator
Nova Southeastern University
02.2013 - 04.2013
Patient Access Specialist
North Broward Hospital District
01.2010 - 10.2011
Snr. Teller
Scotiabank
04.2007 - 09.2009
Teacher
Gamaliel Academy
11.2006 - 04.2007
Education
MBA - Supply Chain
Nova Southeastern University
Davie, FL 05.2017 - 12.2018
Bachelor of Science - Accounting & Business Administration
Nova Southeastern University
Davie, FL 05.2011 - 12.2014
Skills
Problem Solving
Strategic Planning
Cloud Computing
Generative AI
Supply Chain Management
Process Improvement
Program Management
Capacity Planning
Executive Communication
Prompt Engineering
Command Line
Large Language Models (LLM)
Artificial Intelligence (AI)
Negotiation
Data Center Management
Business Relationship Management
Certification
AWS Certified AI Practitioner
Timeline
AWS Certified AI Practitioner
06-2025
AWS Certified Solutions Architect – Associate
07-2022
AWS Certified Cloud Practitioner
07-2022
Sr. Customer Solutions Manager
Amazon Web Services (AWS)
12.2021 - Current
Sr. Technical Program Manager Infrastructure
Amazon Web Services (AWS)
07.2019 - 12.2021
Global Sales, Contracts Administrator
Boeing
12.2018 - 06.2019
Contracts Administrator
Boeing
06.2017 - 12.2018
MBA - Supply Chain
Nova Southeastern University
05.2017 - 12.2018
Financial Analyst
Boeing
06.2016 - 06.2017
Contract Administrator
Boeing
06.2015 - 06.2016
Accountant
Boeing
10.2014 - 06.2015
Site Coordinator
Hispanic Unity of Florida
01.2014 - 04.2014
IRS VITA -Site Coordinator
Nova Southeastern University
02.2013 - 04.2013
Coordinator Medical Office
North Broward Hospital District
11.2011 - 10.2014
Bachelor of Science - Accounting & Business Administration
Nova Southeastern University
05.2011 - 12.2014
Patient Access Specialist
North Broward Hospital District
01.2010 - 10.2011
Snr. Teller
Scotiabank
04.2007 - 09.2009
Teacher
Gamaliel Academy
11.2006 - 04.2007