Lester Quartey-Papafio
Columbus,Ohio
Summary
Dynamic IT professional with proven expertise in hardware repair and problem-solving skills, honed at JP Morgan Chase and COCOBOD GHANA. Excelled in delivering swift issue resolution and software updates, enhancing system efficiency. Known for exceptional communication and rapid adaptability, significantly minimizing downtime and boosting user satisfaction.Dedicated and customer-focused IT professional with 5 years of experience in providing technical support and assistance to end-users. Seeking to leverage strong troubleshooting skills and a deep understanding of IT systems to provide excellent help desk support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help Desk Technician
JP Morgan Chase
06.2022 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided first-level technical support to users regarding hardware, software, and network-related issues
- - Responded to help desk tickets promptly, ensuring timely resolution of technical problems to minimize downtime
IT Help Desk Support
COCOBOD GHANA
08.2018 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Information Technology
Ghana Communication Technology University
Accra Ghana07.2018
Skills
- Software Updates
- Issue Resolution
- Hardware Repair
- Remote System Analysis
- Help Desk Ticketing Systems (eg, ServiceNow, Zendesk)
- Problem-Solving and Analytical Skills
Certification
CompTIA A+
Timeline
Help Desk Technician
JP Morgan Chase
06.2022 - Current
IT Help Desk Support
COCOBOD GHANA
08.2018 - 04.2021
Bachelor of Science - Information Technology
Ghana Communication Technology University