Lester Stevenson
Petersburg,VA
Summary
My goal is obtain and maintain an interesting position with a growing company that will allow me to utilize my various work skills, knowledge and ethics to achieve the company’s goals as well as my own through dependability and solid work ethic.
Overview
29
29
years of professional experience
Work History
Project Manager/IT
Transdev North America
Norcross, GA
06.2021 - Current
- Overseeing project completions for Gwinnett County Transit and ATL Tolls and Road Transportation Divisions
- Acting Liaison for Transdev IT Infrastructure management for end-user support and IT initiatives
- Assisted in resolving on-site issues including end-user equipment repair, software downloading, imaging pc's, infrastructure security, workstation installation, system applications, IT Room maintenance, replacing switchboards, patches, replacing SFPs for fiber optic connections
- Assist and communicate with vendors for procurement, invoicing, purchases and support for all needed electronic equipment for transportation systems Avail, Luminator, TSI Video, Clever Systems, Rideco, Breeze 2.0, Radio One Mobile Ticket, Genfare, Cubic, Hanover Displays
- Conducting and Instructing training classes introducing all operating systems to all onboarding and present personnel
- Performed data analyst reports by scrubbing and filtering business Intelligence Data for refutes and highlighting KPI's to improve day to day operations.
- Led and assisted in installation of technical migrations working alongside and coordinating with consultants and developers for system integrations.
- Proposed and implemented system enhancements to improve performance and reliability of routes and equipment, enhancing property norms to improve the environment.
- Monitored project performance to identify areas of improvement and making suggestions and adjustments.
- Provided detailed project status updates to clients and executive management.
- Meeting all project deadlines without sacrificing the integrity,quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and deadlines and stepped in for the clients utilizing vendor relationships to fast track and acquire supplies and parts needed for service launch deadlines.
- Maintained all electronic equipment inventory involving purchases, Rma's and distribution of parts for repairs.
Operations Supervisor
Transdev North America
04.2018 - 06.2021
- Lot and Road Supervision monitoring operators OTP from the garage, assisting operators in making any adjustments needed for on time scheduled departures
- Assisted operating routes when warranted due to manpower shortages
- Monitored local and express routes for scheduled departures, time point and schedule adherence
- Daily reporting to Operations Manager
- Accident Investigation
- Conducted onboard and trail-check evaluations
- Dispatching, assigning and checking operators in and out for daily work assignments in the VDS system
- Monitored daily operations on Avail systems
Operations Supervisor
Transdev North America
07.2013 - 07.2018
- Dispatching and Road Supervision
- Drafted daily fix route and paratransit operations schedule
- Assisting with daily operations, maintained customer service needs and Transit center controller
- Making sure all operators follow all company policies, rules, and regulations
- Scheduling daily fixed route operators and charters
- Calculating operators time in excel before payroll submission
- Answering and investigating customer complaints
- Coached and evaluated operators
- Administered disciplinary action
- Monitored active routes on the next bus tracking system
- Announcing safety messages, determining detours and emergency routing buses when necessary
Depot Supervisor/ Dispatcher/Road Supervisor
Veolia Transportation
11.2003 - 01.2008
- Discharged all buses from depot
- Handled all customer service complaints
- Made sure all operators followed dress code as they reported in for daily assignments
- Re- routed buses for events, road closures or construction
- Disciplined and evaluated operators’ overall performances
- Dispatched instructions and relayed safety messages over two-way radio
- Investigated accidents and reported to the insurance agencies
- Patrolled bus routes overseeing the safety and schedule adherence of buses in route responding to all incidents.
Sub Contractor
Self Employed
09.2002 - 07.2003
- Residential and commercial framing and dry walling under contract from sub-contractors.
Bus Operator
New York Bus Service
08.2002 - 01.2003
- Operated a revenue bus providing services from the Bronx into lower Manhattan at designated stops on a scheduled route.
Delivery truck driver, •Forklift operator
Image Design Exhibition Fabrication
05.1994 - 04.2000
- Walking convention center showrooms dealing with customers
- Supervised shipping and receiving
- Assisted with building and setting up booths and signs for commercial advertisement.
- Built and stocked advertisement booths for lead name brands refreshing them for yearly and annual events
Education
Evacuation And Terror Threats - Transportation Management
TSI
Veolia Transportation Training Courses2006
GED -
Jamaica High School
Queens1999
Introduction To Computers -
Drake Computer Institute
Flushing, NY03.1991
Skills
Communication
Supervision
Microsoft Applications
Intructor
Leadership
Customer Service Skills
Goal Oriented
Self-motivated
Timeline
Project Manager/IT
Transdev North America
06.2021 - Current
Operations Supervisor
Transdev North America
04.2018 - 06.2021
Operations Supervisor
Transdev North America
07.2013 - 07.2018
Depot Supervisor/ Dispatcher/Road Supervisor
Veolia Transportation
11.2003 - 01.2008
Sub Contractor
Self Employed
09.2002 - 07.2003
Bus Operator
New York Bus Service
08.2002 - 01.2003
Delivery truck driver, •Forklift operator
Image Design Exhibition Fabrication
05.1994 - 04.2000
Evacuation And Terror Threats - Transportation Management
TSI
GED -
Jamaica High School
Introduction To Computers -
Drake Computer Institute
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