Summary
Overview
Work History
Education
Skills
Timeline
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Lester D Gonzalez

Kissimmee,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

7
7
years of professional experience

Work History

Costumer Service Associate

Home Depot
Kissimmee, FL
04.2023 - Current
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.

Picking Associate

Amazon
Orlando, FL
06.2022 - 03.2023

My role was to follow the instructions of the computer assigned to my station in conjunction with the robots that provide the items previously ordered by customers online, making sure to select the correct ones and send them to the packaging area in the correct lane heading to their final destination!

Manager/Receptionist Administrator

Bloom beauty lab
Orlando, FL
03.2019 - 03.2022

Greet clients who enter the salon in a professional and friendly manner. Offer and prepare drinks to clients while they wait for their appointments. Notify clients of any delays in their appointment time. Make calls to reorganize or reschedule appointments when requested, As a spa manager, I was responsible for overseeing spa operations, ensuring excellent guest service, and directing spa staff.

Accounting Assistant

El Chilar Huff
Apopka, FL
01.2017 - 11.2019
  • Assisted in the preparation of monthly financial statements and reports.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Reconciled bank accounts on a regular basis.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Processed journal entries for accruals, amortization and other adjustments.
  • Prepared daily cash flow statements for management review.
  • Reviewed customer accounts to ensure accuracy of billing information and payment terms.
  • Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
  • Researched discrepancies between invoices, purchase orders, packing slips.
  • Monitored inventory levels to ensure adequate supplies are available.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Reconciled computer reports with manually maintained ledgers.

Education

Accounting -

Andres Lujan
Habana Cuba
06-2010

High School Diploma -

Andres Lujan
Habana Cuba
06-2010

Skills

  • Product And Service Solutions
  • Customer Rapport Building
  • Customer Order Management
  • Customer Outreach
  • Customer Assistance
  • Customer Services
  • Customer Consulting
  • Client Support
  • Customer Service Excellence
  • Order Processing
  • Customer Satisfaction

Timeline

Costumer Service Associate

Home Depot
04.2023 - Current

Picking Associate

Amazon
06.2022 - 03.2023

Manager/Receptionist Administrator

Bloom beauty lab
03.2019 - 03.2022

Accounting Assistant

El Chilar Huff
01.2017 - 11.2019

Accounting -

Andres Lujan

High School Diploma -

Andres Lujan
Lester D Gonzalez