Alan Ortiz
Milwaukee,WI
Summary
Dynamic Customer Service Associate with a proven track record at The Home Depot Store, excelling in team collaboration and customer support. Expert in delivering product solutions and handling complaints, significantly enhancing client satisfaction. Skilled in both refund processes and fostering key relationships, demonstrating exceptional communication and problem-solving abilities.
Overview
1
1
year of professional experience
Work History
Costumer Service Associate
The Home Depot Store
Franklin, WI
01.2024 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Developed relationships with key clients through regular contact and follow-up communication.
- Suggested product solutions based on individual customer needs.
Education
High School Diploma -
Carmen Highschool
Milwaukee, WI06-2024
Information Technology
University of Wisconsin, Milwaukee
Milwaukee, WISkills
- Team Collaboration
- Customer Support
- Customer Service
- Product and service solutions
- Complaint Handling
- Refunds and exchanges
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Costumer Service Associate
The Home Depot Store
01.2024 - Current
High School Diploma -
Carmen Highschool
Information Technology
University of Wisconsin, Milwaukee