Erich Reichert
Naugatuck,CT
Summary
Dynamic customer service professional with a proven track record at Caraluzzi's Market, excelling in problem resolution and product knowledge. Enhanced sales through effective upselling techniques and team collaboration, while maintaining high customer satisfaction. Skilled in managing high-volume inquiries and training new associates, ensuring a quality shopping experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Costumer Service Associate
Caraluzzi's Market
Newtown, CT
07.2022 - Current
- Assisted customers with product inquiries and provided recommendations to enhance the purchasing experience.
- Maintained up-to-date knowledge of product features and promotions to inform customers effectively.
- Collaborated with team members to create a welcoming and organized store environment.
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume call queues, ensuring timely response and customer satisfaction.
- Trained new associates on company policies, procedures, and service standards.
Sales Associate
Radio Control Hobbies & Raceway
Waterbury, CT
05.2020 - 03.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained inventory levels, ensuring product availability for customers and optimizing stock rotation.
- Assisted in product demonstrations, showcasing features and benefits to enhance customer engagement.
- Collaborated with team members to implement promotional strategies, increasing sales on key merchandise.
Education
Bachelor of Science - Audio Engineering
University of Hartford
West Hartford, CT12-2029
High School Diploma -
Brookfield Highschool
Brookfield, CT05-2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Complex Problem-solving
- Microsoft office
- Quality assurance
- Calm under pressure
- Retail store support
- actively learning Mandarin
- Team leadership
Accomplishments
- Achieved all positions through effective and positive work outlook and hard work
Certification
- customer service representative, Carraluzzi's market - december 2023-present
- barista, Carraluzzi's market - August 2023-present
- cashier, Carraluzzi's market - May 2022-present
Languages
Chinese (Mandarin)
Professional Working
English
Native or Bilingual
Spanish
Elementary
Interests
- Hiking
- Music
- Playing Sports
- musical instruments(saxophone, trombone, guitar, bass guitar, drums)
- I enjoy cooking for friends and family
Timeline
Costumer Service Associate
Caraluzzi's Market
07.2022 - Current
Sales Associate
Radio Control Hobbies & Raceway
05.2020 - 03.2024
Bachelor of Science - Audio Engineering
University of Hartford
High School Diploma -
Brookfield Highschool