Leta Blanco
Customer Service Representative
Hobbs,New Mexico
Overview
30
30
years of professional experience
Work History
Office Assistant
Office Team Staffing
05.2019 - 03.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Greeted office visitors and alerted staff to arrivals of scheduled appointments.
Front of House Manager
Big Daddy’s Cafe
10.2013 - 05.2018
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Over the top customer service skills
- Server schedules
- Server training
- Quality control
Customer Service Representative
Convergys, AT&T
07.1993 - 12.1997
Education
-
American InterContinental University
Schaumburg, IL On LineAssociate Of Applied Business - Human Resources Management
New Mexico State University -
Las Cruces, NM05.2009
Timeline
Office Assistant
Office Team Staffing
05.2019 - 03.2023
Front of House Manager
Big Daddy’s Cafe
10.2013 - 05.2018
Customer Service Representative
Convergys, AT&T
07.1993 - 12.1997
-
American InterContinental University
Associate Of Applied Business - Human Resources Management
New Mexico State University -