Hi, I’m
Leta Elaine Bullard
Medical Administrative Assistant
Dallas,TX
Summary
Customer Care-Professional just completing Administrative Medical Assistant certification course, looking to fulfill practicum. Eager to apply time management and organizational skills in a medical office. With instilled ability to develop and maintain positive rapport among customers and co-workers while expediting service fulfillment and company goals.
Overview
6
years of professional experience
1
Certification
Work History
Always Best Care, Dallas, TX
Home Care Ambassador
2023.09 - Current (1 year)
Job overview
- Answered customers' questions and addressed problems in person and via phone.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Use company car to perform client, caregiver introduction.
- Assured caregiver's understanding of customer expectations.
- Monitored emails and screened incoming phone calls.
- Verify client care notes submission and accurately completed, then file for audit purposes.
Visiting Angels Home Care, Dallas, TX
Coordinator/Elderly Caregiver
2023.05 - Current (1 year & 4 months)
Job overview
- Conducted client intake interviews to collect pertinent information on clients' conditions, needs, and limitations to inform assigned caregivers selected to provide care. While keeping customers' Privacy Policy and HIPPA in mind as being confidential.
- Made customers aware of acceptable payment methods and possible reimbursement options
- Entered customer and caregiver information into eRSP system to ensure data is documented and saved to coordinate requests and availability.
- Responded to clients' needs or concerns appropriately, and amount of time. While delegating assignments and tasks at hand to ensure satisfactory resolution .
Home Care 4 U, Dallas, TX
Managing Caregiver
2018.02 - 2023.05 (5 years & 3 months)
Job overview
- Managed and provided care across a variety of settings, including group homes and rehabilitation facilities.
- Served as a companion to clients.
- Censored calls and activities to protect identity.
- Managed medications and applied reminders.
- Determined if there may be needs for Doctors' visits.
- Scheduled and provided transportation to doctor's appointments.
- Assured medical record transfers to doctor's offices before visits.
- Introduced clients to speech and memory exercises when I noticed the need.
- Selected, Interviewed, and hired recruits.
- Managed the budget to ensure smooth operations.
- Communicated care needs and concerns to families, co-workers, supervisors, and medical teams.
Education
Eastfield College , Mesquite, TX
from Pre-Requisites
05.2013
Skills
- Interpersonal
- Communication
- Time management
- Organizational
- Customer Service
- Computer Skills
- Word, Excel, PowerPoint
- Clerical/ Administrative
- 40 WPM
- Problem-solving
- Critical Thinking
- Transferable
Certification
- Medical Administrative Assistant
Alpha Medical Institute
12/23
- Personal Care Aide (PCA)
MyCNAjobs on-line Dallas, Tx.
05/22
- EXT: Meaning Moments:
Dementia Training for Caregivers JEA Senior Living
5/22
- BLS
American Health Training online
7/22
- CPR & AED
ECC/ILCOR
American Heart Association
4/23
- First Aid Medical Emergencies
Metrix Learning TWC
9/22
- Carcinogen Safety
Metrix Learning TWC
9/22
- HIPAA
Metrix Learning TWC
8/22
Timeline
Home Care Ambassador
Always Best Care
2023.09 - Current (1 year)
Coordinator/Elderly Caregiver
Visiting Angels Home Care
2023.05 - Current (1 year & 4 months)
Managing Caregiver
Home Care 4 U
2018.02 - 2023.05 (5 years & 3 months)
Eastfield College
from Pre-Requisites
- Medical Administrative Assistant
Alpha Medical Institute
12/23
- Personal Care Aide (PCA)
MyCNAjobs on-line Dallas, Tx.
05/22
- EXT: Meaning Moments:
Dementia Training for Caregivers JEA Senior Living
5/22
- BLS
American Health Training online
7/22
- CPR & AED
ECC/ILCOR
American Heart Association
4/23
- First Aid Medical Emergencies
Metrix Learning TWC
9/22
- Carcinogen Safety
Metrix Learning TWC
9/22
- HIPAA
Metrix Learning TWC
8/22
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