Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Letanyia Gary
Open To Work

Letanyia Gary

Dubuque,IA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Guest Services SupervisorCustomer Service Representative

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Dubuque, IA, USDubuque, IA
Open to relocation: Yes

Important To Me

Flexible work hours

Summary

Dynamic Guest Services Supervisor at Grand Harbor Resort with a proven track record in enhancing guest satisfaction through exceptional conflict management and team leadership. Expert in implementing customer service standards and streamlining operations, resulting in improved service delivery and a notable increase in positive guest feedback.

Overview

2027
2027
years of professional experience

Work History

Office Manager

The Preventive Dentistry Center
Chicago, IL
  • Managed office supplies inventory and procurement processes to ensure efficient operations.
  • Streamlined scheduling and coordination of meetings for executive team, enhancing productivity.
  • Developed and maintained filing system, improving document retrieval speed and accuracy.
  • Supervised administrative staff, providing training and support to foster team development.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.

Guest Services Supervisor

Grand Harbor Resort
Dubuque, IA
11.2023 - Current
  • Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
  • Trained and mentored team members on customer service best practices and resort policies.
  • Resolved guest inquiries and complaints promptly, enhancing overall guest satisfaction rates.
  • Implemented streamlined communication protocols between departments to improve service delivery.
  • Conducted regular performance evaluations of staff, providing constructive feedback for improvement.
  • Collaborated with management to develop training materials focused on service excellence standards.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
  • Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
  • Conducted regular team meetings to discuss guest feedback, identify areas for improvement, and implement corrective actions.

Education

High School Diploma -

William Rainey Harper
Chicago, IL
06.1995

Skills

Customer service standards

Greeting customers

Conflict management

Customer relationship management

Customer service

Processing payments

Team management

Policy enforcement

Check-in procedures

Exceptional communication

Implementing policies

Front office support

Making reservations

Accounts payable and receivable auditing

Resolving disputes

Strong leadership

Check-out procedures

Booking systems

Verifying reservations

Relationship building

Computer skills

Timeline

Guest Services Supervisor

Grand Harbor Resort
11.2023 - Current

High School Diploma -

William Rainey Harper

Office Manager

The Preventive Dentistry Center

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