Summary
Overview
Work History
Education
Skills
Timeline
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Leteasha Watts

High Point

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and quality control. Skilled in time management and safe driving practices, I effectively resolved customer inquiries while ensuring compliance with quality standards. Recognized for enhancing operational efficiency and maintaining a clean driving record.

Overview

9
9
years of professional experience

Work History

Sparks Driver

Walmart/Sparks
03.2020 - 07.2022
  • Adhered to safety protocols during transportation to ensure compliance with industry regulations.
  • Operated various vehicle types, maintaining awareness of road conditions and traffic laws.
  • Assisted in loading and unloading cargo efficiently to optimize delivery schedules.
  • Conducted routine vehicle inspections and reported maintenance needs promptly.

Customer Service Representative Remote

Alorica
01.2018 - 04.2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls while maintaining quality service standards.
  • Trained and mentored new team members on company policies and procedures.
  • Utilized CRM systems to track customer interactions and follow up effectively.
  • Collaborated with cross-functional teams to improve customer experience initiatives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Quality Inspector

Cascade Die Casting Group Inc.
05.2019 - 02.2020
  • Conducted thorough inspections of manufactured products to ensure compliance with quality standards.
  • Utilized measuring tools and equipment to verify dimensions and specifications of components.
  • Identified defects and inconsistencies, documenting findings for further analysis and corrective action.
  • Collaborated with production teams to implement improved quality control processes and reduce errors.

Customer Service Representative/Cashier

Walmart
03.2013 - 04.2018
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Managed customer accounts, ensuring accurate data entry and timely updates.
  • Adapted to diverse customer needs, enhancing overall satisfaction through personalized service.
  • Collaborated with team members to streamline communication processes and improve response times.

Quality Control Inspector/Molding Machine Operator

TE Conectivity
05.2015 - 2018
  • Inspected incoming materials and finished products to ensure compliance with quality standards.
  • Conducted detailed audits of production processes, identifying areas for improvement in efficiency.
  • Developed and implemented inspection protocols to enhance product consistency and reliability.
  • Trained junior inspectors on quality control procedures and best practices for accuracy.

Education

Medical Coding And Billing - Medical Billing And Coding

Guilford Technical Community College
Jamestown, NC
04-2026

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Safe driving practices
  • Flexible schedule
  • City and non-city driving
  • GPS and route planning

Timeline

Sparks Driver

Walmart/Sparks
03.2020 - 07.2022

Quality Inspector

Cascade Die Casting Group Inc.
05.2019 - 02.2020

Customer Service Representative Remote

Alorica
01.2018 - 04.2020

Quality Control Inspector/Molding Machine Operator

TE Conectivity
05.2015 - 2018

Customer Service Representative/Cashier

Walmart
03.2013 - 04.2018

Medical Coding And Billing - Medical Billing And Coding

Guilford Technical Community College

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Leteasha Watts