Letica Din’a Moses
Newport News,Virginia
Summary
Performance- Driven individual with exceptional administrative and customer service skills; Seeking a position in Human Services that allows the ability to provide high end support services in customer and employee relations through personal and professional service; with a progressive, well-rounded, and growing organization that’s geared toward serving the community
Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.
Overview
15
15
years of professional experience
Work History
Claims Adjuster
USAA
Chesapeake, Virginia
09.2020 - Current
Emergency Services Supervisor/Collections Supervisor
Faneuil, Inc./Washington Gas
Hampton, Virginia
07.2016 - 09.2020
Customer Service Supervisor
Faneuil, Inc./ Washington Health Benefit Exchange (Wahbe)
Hampton, Virginia
12.2014 - 07.2020
- #1 Supervisor/team for 3 consecutive months January, February, March
Manager/Party Coordinator
Rebounders, Inc.
Newport News, Virginia
12.2012 - 12.2014
- Supervised 15 - 20 employees
- Responsible for overseeing the daily operations of the trampoline park
- Responsibilities include: daily accounting, record keeping, scheduling, data entry, banking, new hire paperwork and training
- Additionally, running business reports, hospitality and payroll
Direct Support Professional
Dominion For All People
04.2011 - 10.2014
Sales/Billing Representative
TRG Solutions, Inc.
Hampton, Virginia
11.2009 - 11.2012
- Received inbound calls in which I provide exceptional customer service and generate sales of the client's services and products
- Resolved customer concerns immediately and effectively
- Suggestively sold clients products and services
- Accurately inputted retrieved and accessed information for a customer from the Billing Coffee System
- Operated computer system effectively
- Quickly and correctly answered questions and displayed professionalism and courtesy at all times
- Showed eagerness and the ability to learn new products and programs
- Served as Floor Support which included assisting the Supervisors to maintain the order and help out the agents with Supervisor calls as well as product knowledge, system issues or any business related issue
- Served as unofficial Team Leader in the absence of my Supervisor in which my co-workers would seek assistance with issues that range from sales, product knowledge, etc
- Also, occasionally as needed helped out Supervisor's and Management that needed help with product knowledge or escalated issues
Education
Accounting/Medical Terminology/Medical Office
Kee Businsss Collefe
Newport News, VA05.1993
Associate Of Applied Science - Office Technology
Tncc
Hampton, VA06.1989
Skills
- Substance Abuse Technician
- SAP certified
- Microsoft Word
- Excel
- Type 60 wpm
- Accounts receivable
- Accounts payable
- Collections
- Transportation
- Security
- Direct Support Professional
- Data Entry
- Accounting Specialist
Timeline
Claims Adjuster
USAA
09.2020 - Current
Emergency Services Supervisor/Collections Supervisor
Faneuil, Inc./Washington Gas
07.2016 - 09.2020
Customer Service Supervisor
Faneuil, Inc./ Washington Health Benefit Exchange (Wahbe)
12.2014 - 07.2020
Manager/Party Coordinator
Rebounders, Inc.
12.2012 - 12.2014
Direct Support Professional
Dominion For All People
04.2011 - 10.2014
Sales/Billing Representative
TRG Solutions, Inc.
11.2009 - 11.2012
Accounting/Medical Terminology/Medical Office
Kee Businsss Collefe
Associate Of Applied Science - Office Technology
Tncc