Open To Work
Letica Hall
Houston,TX
Work Preference
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
31
31
years of professional experience
Work History
Assistant Supervisor
O'Reilly Auto Parts Distribution Center
Houston, TX
07.2016 - Current
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Completed yearly evaluations, set realistic goals and determined pay raises.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Set overall vision and provided team leadership.
Shift Supervisor
CVS Pharmacy
Houston, TX
10.2014 - 10.2016
- Responded to and resolved customer questions and concerns.
- Developed job assignments for [Type] team, planned production schedules and strengthened organization of task flows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Completed cash and credit card transactions accurately using POS software.
- Conducted performance reviews and provided staff with feedback and guidance.
- Applied security, safety and loss prevention strategies during shifts.
- Delivered successful training to more than [Number] employees during tenure, educating on successful work processes and productivity strategies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
Senior Administrative Secretary
Zoe Learning Academy
Houston, TX
05.2005 - 07.2014
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Screened visitors and issued badges to maintain safety and security.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Security Lieutenant
Weiser Security
Houston, TX
08.2000 - 04.2003
- Monitored CCTV cameras and alarm systems for security breaches.
- Collaborated with management to develop security policies and procedures.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Examined doors, windows and gates to verify security.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Investigated suspicious activities and persons to maintain security of premises.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
Service Clerk
CITY OF HOUSTON- PARKS AND RECREATION
Houston, TX
06.1995 - 11.2000
- Provided meeting support by taking minutes and dictations.
- Wrote service orders, assigned numbers and tracked paperwork.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Greeted incoming customers and answered questions about available services.
- Restocked supplies such as printer paper, pens and paper clips.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Associate of Business Administration - Human Resources Management
Houston Community College
Houston, TX06.2000
Skills
- Manage Budgets
- Fire Safety Regulations
- Financial Statements
- Pollution Prevention
Timeline
Assistant Supervisor
O'Reilly Auto Parts Distribution Center
07.2016 - Current
Shift Supervisor
CVS Pharmacy
10.2014 - 10.2016
Senior Administrative Secretary
Zoe Learning Academy
05.2005 - 07.2014
Security Lieutenant
Weiser Security
08.2000 - 04.2003
Service Clerk
CITY OF HOUSTON- PARKS AND RECREATION
06.1995 - 11.2000
Associate of Business Administration - Human Resources Management
Houston Community College