Leticia Aldred
Santa Rosa,CA
Summary
Efficient Surgery Scheduler known for exceptional productivity and swift task completion. Demonstrates expertise in managing complex scheduling systems, coordinating pre-surgical requirements, and facilitating seamless communication between patients and medical staff. Recognized for strong time management, problem-solving abilities, and adaptability to ensure the smooth operation of surgical procedures. Aiming to leverage skills to enhance scheduling efficiency and patient care in a dynamic healthcare environment.
Overview
19
19
years of professional experience
Work History
Surgery Scheduler
Gastroenterology Department
Santa Rosa, CA
01.2024 - Current
- Coordinated patient appointments and consultations.
- Managed patient inquiries concerning available procedures and scheduling.
- Managed multiple queues simultaneously while ensuring timely response times.
- Processed patient referrals to specialists, coordinating appointments and information transfer.
- Updated patient records with appointment and billing information promptly.
- Worked closely with hospital personnel to ensure accurate scheduling of procedures.
- Verified patient eligibility for coverage of services prior to scheduling procedures.
- Instructed patients regarding how to prepare for appointments.
- Assisted patients with canceling and rescheduling appointments.
- Routed calls and correspondence to appropriate medical staff.
Patient Services Representative/Check Out Desk/Referral Coordinator
Sutter Urology Department
04.2021 - 01.2023
- Manage incoming referrals
- Manage Referral In basket
- Request appropriate medical records
- Urology Call Center Representative
- Schedule patient appointments and in office procedures for MD’s and Nursing Staff
- Scan records into patient charts
- Managed DAR for the Urology Department, ensuring accurate and timely documentation.
Radiology Scheduler
Petaluma Valley Hospital
08.2019 - 04.2021
- Index incoming electronic faxed orders from clinics and doctors offices
- Greet and Check in patients
- Process radiology medical record requests from patients and facilities
- Process radiology subpoenas
- Input screening mammo appointments from the Petaluma Health Center into Meditech system
- Reach out to Petaluma Health Center for corrected Mammogram orders
HIM Liaison, Medical Records
HCCS HIM Services at Petaluma Valley Hospital
10.2018 - 08.2019
- Scanning medical records into Meditech
- Pull, File, and Retrieve Charts
- Audit charts for Physician delinquencies, missing orders and missing reports
- Work with logs, summaries and reports including: retrieving, data entry, filing, printing, and chart reconciliation
- Phone and Email Communications
Receptionist/Admin Assistant
Montecito Veterinary Center
10.2017 - 06.2018
- Answer 4 line phone system
- Schedule appointments/surgeries
- Collect payments from clients
- Maintain medical records
- Daily deposits
Financial Counselor, Business Office
Aurora Santa Rosa Hospital
03.2017 - 08.2017
- Verify patient insurance
- Collect co-payments from patients
- Send Medi-cal notifications to each county
- Run daily, weekly and monthly financial reports
Administrative Assistant 3
Wells Fargo Insurance Services USA, Inc.
01.2008 - 12.2016
- Schedule monthly client meetings for Workers Compensation Claims Manager
- Order monthly Workers’ Compensation status reports from various insurance carriers
- Request updated status reports from insurance adjusters
- Prepare claim review booklets for scheduled meetings
- Compile monthly payroll and loss data for various clients and send reports to senior management
- Prepare monthly financial reports for clients
- Follow up on the status of open claims and update Agency Management System
- Report new property and casualty losses to carriers as backup to claims consultant
- Assist on special projects and various tasks as needed
- Maintain database of insurance carrier’s medical provider networks
- Schedule vendor meetings
- Assist in training of new employees
- Assist Account Executives with running monthly reports
Health Information Assistant
Santa Rosa Memorial Hospital
01.2006 - 12.2008
- Pulled files from the Emergency Room Department
- Scanned files to remote coders
- Downloaded medical coder’s reports
- Reviewed codes for accuracy and modified as needed
- Data Entry of ICD-9 codes into Agency System
- Located missing records and scanned to remote coders for coding
- Responsible for managing employees
Education
Certificate - Medical Assistant-Administration
Empire Business College
Santa Rosa, CA04-1996
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and OneNote
- Epic
- Insurance verification
- Scheduling expertise
- Pre-authorization management
- Schedule coordination
Timeline
Surgery Scheduler
Gastroenterology Department
01.2024 - Current
Patient Services Representative/Check Out Desk/Referral Coordinator
Sutter Urology Department
04.2021 - 01.2023
Radiology Scheduler
Petaluma Valley Hospital
08.2019 - 04.2021
HIM Liaison, Medical Records
HCCS HIM Services at Petaluma Valley Hospital
10.2018 - 08.2019
Receptionist/Admin Assistant
Montecito Veterinary Center
10.2017 - 06.2018
Financial Counselor, Business Office
Aurora Santa Rosa Hospital
03.2017 - 08.2017
Administrative Assistant 3
Wells Fargo Insurance Services USA, Inc.
01.2008 - 12.2016
Health Information Assistant
Santa Rosa Memorial Hospital
01.2006 - 12.2008
Certificate - Medical Assistant-Administration
Empire Business College
Similar Profiles
Carolyn FuentesCarolyn Fuentes
Certified Medical Assistant at Baylor Scott And White-Gastroenterology Department RR/PFCertified Medical Assistant at Baylor Scott And White-Gastroenterology Department RR/PF
Erin ChapmanErin Chapman
Clinical Research Coordinator III at Cincinnati Children's Hospital - Department of Gastroenterology, Hepatology, and NutritionClinical Research Coordinator III at Cincinnati Children's Hospital - Department of Gastroenterology, Hepatology, and Nutrition
Latonia ElliottLatonia Elliott
Certified Medical Assistant/Patient Care Coordinator at UF/ JPI Department of Medicine - Gastroenterology, Hepatology, & NephrologyCertified Medical Assistant/Patient Care Coordinator at UF/ JPI Department of Medicine - Gastroenterology, Hepatology, & Nephrology
Chandra JonesChandra Jones
Executive Assistant to the Chief Executive Officer at Enso VillageExecutive Assistant to the Chief Executive Officer at Enso Village
Alfredo CastanedaAlfredo Castaneda
Detailer at BMWDetailer at BMW