Natasha Harden
Riverview,FL
Summary
Skilled medical field, knowledgeable about monitoring metrics and maximizing team success in a fast-paced office settings. Looking to secure a challenging position were I can display my seven years of experience with a high level of performance and quality-driven customer service in patient support, clerical task, Chart management and communication skills.
Overview
9
9
years of professional experience
Work History
Surgery Scheduler
Adventhealth
Tampa, FL
06.2022 - 06.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
Medical Receptionist Supervisor
Tampa Family Health
Tampa , FL
04.2019 - 05.2023
- Checked patients in and out for appointments and collected co-payments.
- Created and optimized employee schedules for shift coverage.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Compiled physical and digital documents, charts and reports.
Life Skills Trainer
Neuro Restorative
Tampa, FL
05.2018 - 04.2019
- Supervised developmentally delayed adults in usage of assistive technologies within classroom environment to help them maximize benefits from such equipment.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented client data in company databases.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Front Desk Receptionist
Cigna
Tampa, FL
08.2017 - 02.2018
- Verifying customers Medicaid and Medicare insurance plans via phone, email and fax, update and re- billed all un- paid claims to insurance companies via phone
- Perform monthly re- certifications for expired authorizations to ensure patient demographic, insurance information, verification and eligibility are current
- Responding to customers inquiries and patient complaints,obtaining and processing prior authorization
- Through established protocols, policies and procedures
- Answering all incoming calls as well as face to face about insurance and obtaining personal information to process insurance
- Processing addresses, phone numbers and personal information in the internal database and the insurance systems.
Office Assistant
Hillsborough County - Developmental Services
09.2015 - 07.2017
- Verifying data, Enter records into Database in an orderly manner, data Entry, Retrieving important information from records
- Working Side by Side with the supervisor, scheduling business meetings/ Attending them, taking detailed notes in processing them in our database
- Multitasking, dealing with customers, deskwork, organizing the file room, processing Mylar's, As Builds in a timely manner as work was given.
Education
High School Diploma -
Turner Job Corps Center - Albany
Albany, GA05.2006
Skills
- Microsoft Word
- Excel
- Powerpoint
- Insurance Handler
- Front Desk Operations
- Team Management and Supervision
- HIPAA Guidelines
- Staff Development and Training
- Workflow Optimization
- Performance Management
- Schedule Coordination
- Records Management
- Technologically Savvy
- Proficient in EMR Eg: Athena & EPIC
- Obtained Authorizations/ ICD coding
Timeline
Surgery Scheduler
Adventhealth
06.2022 - 06.2024
Medical Receptionist Supervisor
Tampa Family Health
04.2019 - 05.2023
Life Skills Trainer
Neuro Restorative
05.2018 - 04.2019
Front Desk Receptionist
Cigna
08.2017 - 02.2018
Office Assistant
Hillsborough County - Developmental Services
09.2015 - 07.2017
High School Diploma -
Turner Job Corps Center - Albany