Samantha M Simental
SAN DIEGO,CA
Summary
Results-driven professional with a strong background in customer service. Adept at handling high volumes of inquiries and efficiently resolving issues to ensure customer/patient satisfaction. Recognized for attention to detail, precision, and consistently delivering quality work performance. Exceptional communication skills, coupled with a patient and calm demeanor, enable fostering strong relationships with colleagues and patients. Continually exceeding expectations and earning positive feedback through outstanding customer service. Whether collaborating in a team or leading with integrity, consistently striving for excellence and demonstrating a commitment to continuous improvement. Currently seeking an opportunity to leverage skills and contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
Work History
Surgery Scheduler
South Coast Gynecologic Oncology
01.2023 - 12.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
Patient Service Rep
Sharp HealthCare
01.2021 - 01.2023
- Acted as the first point of contact between patients and providers, ensuring a positive and professional experience
- Managed a high volume of inbound calls, addressing patient inquiries and scheduling appointments with accuracy and efficiency
- Skilled in utilizing various software applications and electronic health record systems to perform data entry and retrieval efficiently
- Updated and maintained patient charts, ensuring accurate and up-to-date information for healthcare providers
- Efficiently handled prescription information
- Familiar with medical terminology, facilitating accurate patient record comprehension and effective communication with healthcare professionals
- Relayed messages and results from providers
- Adhered to strict confidentiality guidelines and maintained compliance with HIPAA regulations and other health care compliance standards
- Demonstrated empathy and active listening skills to effectively resolve patient concerns and provide support
- Coordinated with specialty departments for seamless care and timely referral completion
Corporate Customer Service Rep
Mor Furniture for Less
01.2017 - 01.2021
- Handled a high volume of inbound and outbound calls
- Actively and attentively listening of customer needs and concerns with professionalism
- Scheduled and facilitated service and exchanges, ensuring customer satisfaction and timely resolution of issues
- Updated customer accounts and product information for personalized support
- Demonstrated effective time management skills to prioritize tasks and meet customer needs
General Merchandise Lead
Sam's Club
01.2015 - 01.2017
- Led a team in mounting and assembling displays, ensuring visually appealing and organized merchandise presentation
- Trained and coached team members on proper display techniques and provided guidance on maintaining a clean and inviting shopping environment
- Fostered a positive team environment by promoting open communication, encouraging teamwork, and recognizing individual contributions
- Collaborated with store management to plan and execute seasonal and promotional displays, resulting in increased sales and customer engagement
- Managed stock levels by monitoring inventory and coordinating with replenishment team to ensure products were readily available for purchase
- Demonstrated strong attention to detail through proper pricing and labeling of product, reducing customer confusion and facilitating smooth transactions
- Acted as a point of contact for customer inquiries and concerns, addressing them promptly and providing exceptional customer service
Tobacco Cashier
Sam's Club
01.2014 - 01.2015
- Accurately handled large sums of money in single transactions, maintaining cash register integrity and security
- Processed card and check payments, providing efficient and accurate transactions for customers
- Managed stock levels of various brands, types, and tobacco products, ensuring availability and proper display
Education
High School Diploma -
Bonita Vista High School
Bonita, CASkills
- Critical thinking
- Knowledge of medical terminology
- Schedule coordination
- Problem-solving
- HIPAA compliance
- Obtaining authorizations
- EPIC
- Microsoft Excel
- Microsoft Word
Referrals
- Gabriella Schneider, Lead, Mor Furniture for Less, 850-358-3764
- Casey Breslin, Manager, Mor Furniture for Less, 619-651-0845
- David Shultz, Manager, Sam’s Club San Diego, 619-246-0104
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduler
South Coast Gynecologic Oncology
01.2023 - 12.2024
Patient Service Rep
Sharp HealthCare
01.2021 - 01.2023
Corporate Customer Service Rep
Mor Furniture for Less
01.2017 - 01.2021
General Merchandise Lead
Sam's Club
01.2015 - 01.2017
Tobacco Cashier
Sam's Club
01.2014 - 01.2015
High School Diploma -
Bonita Vista High School
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