Ashley Ayers
Cuyahoga Falls,OH
Summary
Highly motivated individual with exceptional customer service skills, excels in fast-paced work environments. Critical thinker with ability to work independently, demonstrates excellent time management skills. Thrives on challenges and consistently delivers top-notch results.
Overview
9
9
years of professional experience
Work History
Surgery Scheduler
Summa Health-Akron, OH
02.2022 - Current
- Enhances patient experience by handling greetings, scheduling, and health record management.
- Collaborates with physicians and colleagues to schedule diagnostic tests and surgical procedures.
- Manages calendar events for medical personnel.
- Applies skills in ICD-10 and CPT coding.
- Enhanced efficiency of medical authorizations and appeals.
- Achieves resolution in complex insurance conflicts.
Front Desk Receptionist
Minori Chiropractic Center-Fairlawn, OH
12.2020 - 02.2022
- Ensure patient satisfaction through effective greeting, scheduling, and record-keeping.
- Managed and directed a large number of phone inquiries.
- Handled billing and payment transactions through medical software.
- Protected confidential information diligently.
Service, Claims Service Specialist
Allstate Insurance
02.2016 - 09.2017
- Resolve routine policy questions and issues for a licensed agency audience in a professional manner.
- Ensure the facilitation of first-call resolution and customer satisfaction on all transactions handled.
- Actively involved in listening to customer issues or questions, showing interest and compassion, and displaying empathy for the caller's situation, and answering appropriately.
Education
Diploma - Medical Billing and Coding
Bryant & Stratton College
10.2021
College Credits - undefined
Akron University
12.2009
High school diploma - undefined
Cuyahoga Falls High School
01.2009
Skills
- Able to quickly learn and navigate through data entry systems
- Customer service
- Surgery scheduling
- Microsoft Outlook
- Front desk
- Phone etiquette (five years)
- Multi-line phone systems (seven years)
- Professionally answered a high volume of phone call types as assigned
- Medical receptionist
- Microsoft Word
- Medical terminology
- Insurance verification
- Insurance authorization
- Medical insurance denials and appeals
- Medical records
- Communication skills
- Medical office experience
- EMR systems
- Anatomy knowledge
- Microsoft Outlook calendar
- Microsoft Office
- Customer service
- Computer skills
- CPT coding
- ICD-10
- HIPAA compliance
- Teamwork orientation
- Calendar management
- Patient relations
- Office administration
- Patient scheduling
Timeline
Surgery Scheduler
Summa Health-Akron, OH
02.2022 - Current
Front Desk Receptionist
Minori Chiropractic Center-Fairlawn, OH
12.2020 - 02.2022
Service, Claims Service Specialist
Allstate Insurance
02.2016 - 09.2017
Diploma - Medical Billing and Coding
Bryant & Stratton College
College Credits - undefined
Akron University
High school diploma - undefined
Cuyahoga Falls High School
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