Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Jennifer Pierce

Abbeville,Louisiana

Summary

Experienced Surgery Scheduler with proven expertise at Our Lady of Lourdes Women's & Children's Hospital, adept at optimizing patient flow and ensuring HIPAA compliance. Recognized for exceptional data entry proficiency and a strong commitment to maintaining confidentiality, while fostering teamwork and enhancing office operations through effective communication and adaptability.

Overview

27
years of professional experience

Work History

Our Lady of Lourdes Women's & Children's Hospital

Surgery Scheduler
03.2019 - Current

Job overview

  • Expertly managed planning, scheduling, and coordination of inpatient and outpatient procedures.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Our Lady of Lourdes Women's & Children's Hospital

Centralized Scheduler
12.2007 - 03.2019

Job overview

  • Collaborated with healthcare professionals to optimize patient flow and minimize delays in care delivery.
  • Provided backup support for PBX Operator and Outpatient Services assisting with a wide range of administrative tasks as needed to maintain smooth office operations.
  • Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
  • Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.

Women's & Children's Hospital

Health Information Clerk
12.2003 - 12.2007

Job overview

  • Processed records quickly to avoid delays and keep workflows running smoothly.
  • Completed medical record audit quality maintenance procedures, processed chart requests, facilitated chart purges and organized medical record copy requests.
  • Processed records efficiently and oversaw timely project completion.
  • Completed birth certificates and and uploaded to vital records for processing.

Women's & Children's Hospital

Hospital PBX Operator
10.1998 - 12.2003

Job overview

  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Trained and mentored new PBX operations employees.
  • Enhanced communication between departments by promptly transferring calls and providing accurate information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.

Education

University of Louisiana At Lafayette
Lafayette, LA

from Nursing

University Overview

Acadiana High School
Scott

High School Diploma
05-1990

University Overview

Skills

  • Schedule coordination
  • HIPAA compliance
  • Maintaining confidentiality
  • Data entry proficiency
  • Medical terminology
  • Epic systems
  • Customer service
  • Appointment setting
  • Data entry
  • Teamwork orientation

Interests

  • Cooking
  • Baking
  • I enjoy cooking for friends and family gatherings
  • Road Trips

Timeline

Surgery Scheduler
Our Lady of Lourdes Women's & Children's Hospital
03.2019 - Current
Centralized Scheduler
Our Lady of Lourdes Women's & Children's Hospital
12.2007 - 03.2019
Health Information Clerk
Women's & Children's Hospital
12.2003 - 12.2007
Hospital PBX Operator
Women's & Children's Hospital
10.1998 - 12.2003
University of Louisiana At Lafayette
from Nursing
Acadiana High School
High School Diploma

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Jennifer Pierce