Felicia Gay
Grifton,NC
Summary
Effective at setting up as many as Number weekly procedures for Number surgeons in a busy Type practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Carolina East Medical Center
New Bern, NC
09.2010 - 04.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Patient Care Technician
Carolina East Medical Center
New Bern, NC
09.2010 - 04.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Used principles of growth and development to provide age-specific treatment and care.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered high-quality care to Type patients in hospital facility.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
Education
Nurse Assistant II - Nurse Assistant II
Lenoir Community College
Snow Hill, NC01.1997
Nurse Assistant I - Nurse Assistant I
Lenoir Community College
Snow Hill, NC04.1994
Diploma -
Ayden Grifton High School
Ayden, NC06.1987
Skills
- Schedule Coordination
- HIPAA Compliance
- Obtaining authorizations
- Teamwork orientation
- Following up with patients
- Patient coordination
- Maintaining confidentiality
- Data entry proficiency
- Updating charts
- Scheduling Tests and Procedures
- Patient Scheduling
- Appointment Scheduling
- Problem-Solving
- Clerical Support
- Critical Thinking
- Computer Proficiency
- Administrative Support
- Medical Terminology
- Calendar and Appointment Management
- Customer Service
- Medical Records Verification
- Clinical Support
- Appointment Setting
- Medical Records Maintenance
- Data Entry
- Medical Charting
- Preparing Treatment Rooms
- Patient Referral
- Basic Life Support for Health Care Providers (BLS)
- Supply Ordering
- Outpatient Procedures
- Inventory Management
- Relationship Building
- Staff Leadership
- Flexible Schedule
- BLS Certified
- Bookkeeping
- Sterilizing Procedures
- Equipment Troubleshooting and Maintenance
- CPR Certified
- Patient interviewing
- Adaptable and Flexible
- Office Coordination
- Collaboration and Teamwork
- Organization and Time Management
- Documentation and Recordkeeping
- Documentation Review
- Facility coordinating
- Patient Relations
- Procedure Knowledge
- Educating patients
- Calendar Management
- Checking in patients
- Time Management
- Data Management
- Heartsaver First Aid CPR AED
- Patient Database Maintenance
- Patient Health Information Access
- Heartsaver CPR AED
- Invoice Preparation
- Order Purchasing
- Heartsaver First Aid
- Patient Interviews
- Employee Scheduling
- Referral Verification
Certification
- NCBON
Timeline
Surgery Scheduler
Carolina East Medical Center
09.2010 - 04.2024
Patient Care Technician
Carolina East Medical Center
09.2010 - 04.2024
Nurse Assistant II - Nurse Assistant II
Lenoir Community College
Nurse Assistant I - Nurse Assistant I
Lenoir Community College
Diploma -
Ayden Grifton High School