Lisa Allington
Lake Havasu City,AZ
Summary
Dynamic Surgery Scheduler at Orthopedic Innovations with expertise in schedule coordination and HIPAA compliance. Enhanced patient satisfaction through effective communication and streamlined appointment processes, reducing cancellations significantly. Proven ability to manage insurance verifications and authorizations while fostering teamwork and patient relations in a fast-paced healthcare environment.
Healthcare professional with solid foundation in surgery scheduling and commitment to operational efficiency. Adept at managing complex schedules, coordinating with medical teams, and ensuring patient satisfaction. Known for collaborative teamwork and adaptability in dynamic healthcare settings, with strong organizational and communication skills.
Overview
16
16
years of professional experience
Work History
Surgery Scheduler
Orthopedic Innovations
Lake Havasu City, AZ
11.2024 - Current
- Scheduled surgical appointments using electronic health record systems.
- Coordinated with medical staff to confirm patient availability and procedure requirements.
- Assisted in managing physician schedules to optimize workflow efficiency.
- Handled patient inquiries regarding surgical procedures and preparation guidelines.
- Maintained accurate records of surgeries, cancellations, and rescheduling requests.
- Learned compliance procedures for patient confidentiality and data management.
- Supported the preparation of pre-operative documentation for patients and providers.
- Adapted to changing schedules and priorities in fast-paced healthcare environment.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Updated daily operating room calendars with accurate appointment schedules.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Checked patients in and out and collected payments.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Contributed to overall clinic success with proactive identification of areas for process improvement in scheduling systems.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
- Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
- Boosted efficiency of surgery preparation tasks, ensuring all necessary documentation was completed and filed.
- Coordinated with multiple departments to ensure smooth operation on surgery days, reducing patient wait times.
- Improved scheduling flexibility, accommodating patient requests and emergencies with minimal impact on planned procedures.
- Implemented digital scheduling system, enhancing accuracy and accessibility of surgery dates.
- Enhanced patient experience by efficiently scheduling and confirming surgical appointments.
- Streamlined insurance verification processes, ensuring all procedures were approved and properly documented.
- Increased operational efficiency, managing surgery schedules to accommodate urgent cases without major disruptions.
- Streamlined pre-surgery processes, ensuring all patients were adequately prepared for their procedures.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Patient Access Representative
Matsu Regional Medical Center
Palmer, AK
06.2009 - 09.2024
- Facilitated patient check-in processes to ensure smooth admissions and accurate data collection.
- Assisted patients with insurance verification, improving clarity and understanding of coverage options.
- Managed electronic health records using [specific system], ensuring compliance with privacy regulations.
- Collaborated with healthcare providers to coordinate patient appointments and optimize scheduling efficiency.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
- Educated patients on required documentation for services, enhancing overall patient experience and satisfaction.
- Supported front desk operations, contributing to effective communication within the healthcare team.
- Streamlined patient access workflows, identifying areas for improvement in operational procedures.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Fostered culture of continuous improvement, suggesting process enhancements that were implemented clinic-wide.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Education
No Degree - Accounting
Matsu College
Palmer, AKNo Degree - Billing And Coding
Charter College
Anchorage, AK05-2010
High School Diploma -
Monroe High School
Fairbanks, AK06-1981
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Educating patients
- Following up with patients
- Patient relations
- Insurance verification
- Calendar management
- Checking in patients
- Patient coordination
- Facility coordinating
- Maintaining confidentiality
- Software familiarity
- Data entry proficiency
- EMR updating
- Updating charts
- Payment collection
- Correspondence writing
- Verifying insurance
- Insurance pre-certifications
- Pre-authorization management
- Office workflow support
- Copay collecting
- Scheduling expertise
- Documentation scanning
- Pre-operative review
- Scheduling tests and procedures
- Patient scheduling
- Time management
- Appointment scheduling
- Problem-solving
- Documentation review
- Organization and time management
- Documentation and recordkeeping
- Collaboration and teamwork
- Clerical support
- Critical thinking
- Computer proficiency
- Insurance authorizations
- CPT coding
- Adaptable and flexible
- Calendar and appointment management
- Medical terminology
- Office coordination
- Customer service
- Medical records verification
- Data entry software
- Clinical support
- Appointment setting
- Patient interviewing
- Data management
- Medical charting
- Medical records maintenance
- Data entry
- Medical coding
- Preparing treatment rooms
- Patient referral
- Medical recordkeeping
- Electronic recordkeeping
- Taking client histories
- Patient health information Access
- Cash handling
- Payment scheduling and collection
- Outpatient procedures
- Office management
- Inventory management
- Claim forms
- Relationship building
- Payment plan options
- Staff leadership
- Patient billing
- Flexible schedule
- Patient data abstracts
- Pharmacy correspondence
- Patient eligibility requirements
- Medical billing
Timeline
Surgery Scheduler
Orthopedic Innovations
11.2024 - Current
Patient Access Representative
Matsu Regional Medical Center
06.2009 - 09.2024
No Degree - Accounting
Matsu College
No Degree - Billing And Coding
Charter College
High School Diploma -
Monroe High School