Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Leticia Anderson

Tempe,AZ

Overview

5
5
years of professional experience

Work History

Contact Center Agent/QA/Tactical/Claims Processor

Epiq
Phoenix, AZ
07.2023 - 08.2024
  • Handle and process claimant inquiries, questions, and claims in various cases
  • Answer inbound calls, outbound calls, and complete callback inquiries
  • Read FAQ's verbatim
  • Evaluate agent's calls and phone notes by listening to calls and providing coaching/feedback to ensure service provided is up to quality standards
  • Review and verify claims by ensuring accuracy and completeness

Lock Box Clerk

J.P. Morgan Chase
Phoenix
06.2022 - 05.2023
  • Organize and arrange documents in timely manner
  • Ensure documents are accurate and free of errors
  • Maintain client and customer PII (Personal Identifiable Information)
  • Document processing such as sorting, balancing, locating paperwork
  • Preform data entry when needed

Data Entry Clerk

JP Morgan Chase
Phoenix
04.2022 - 06.2022
  • Correct inaccuracies and validating output
  • Review date for deficiencies or errors
  • Maintain client and customer (PII)
  • Insert customer account data by inputting text and numerical information from data base

Customer Service Representative

Transperfect
Phoenix
06.2020 - 03.2022
  • Process inbound calls for a third-party claims administrator for various projects and cases
  • Read FAQs verbatim and assist claimants with providing information, addressing issues, and solving dilemmas involving the settlement
  • Preform inbound and outbound calls
  • Resolve escalated calls and warm transferred to appropriate department
  • Guide claimants with the process of filing claims

Sportswear Associate

Burlington
Phoenix
04.2019 - 06.2020
  • Manage Woman's department, performed various tasks such as sorting, ticketing, tagging, and managing fitting rooms
  • Preform prices checks, markdowns/clearance, and assisted with bringing new product on the salesfloor
  • Operate the POS register, selling to maximize in-store credit cards, and lay ways

Education

Diploma -

Pinnacle High School
Tempe, AZ
03-2017

Skills

  • Cashiering
  • Tactical
  • Claims processing
  • Quality Assurance
  • Data Entry
  • Inbound/Outbound calls
  • Microsoft Excel/Word
  • Adaptability
  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communications
  • Teamwork
  • Detail Oriented

Hobbies and Interests

  • Hiking
  • Camping
  • Reading books
  • Weight lifting/working out

Timeline

Contact Center Agent/QA/Tactical/Claims Processor

Epiq
07.2023 - 08.2024

Lock Box Clerk

J.P. Morgan Chase
06.2022 - 05.2023

Data Entry Clerk

JP Morgan Chase
04.2022 - 06.2022

Customer Service Representative

Transperfect
06.2020 - 03.2022

Sportswear Associate

Burlington
04.2019 - 06.2020

Diploma -

Pinnacle High School

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Leticia Anderson