Leticia Anderson
Tempe,AZ
Overview
5
5
years of professional experience
Work History
Contact Center Agent/QA/Tactical/Claims Processor
Epiq
Phoenix, AZ
07.2023 - 08.2024
- Handle and process claimant inquiries, questions, and claims in various cases
- Answer inbound calls, outbound calls, and complete callback inquiries
- Read FAQ's verbatim
- Evaluate agent's calls and phone notes by listening to calls and providing coaching/feedback to ensure service provided is up to quality standards
- Review and verify claims by ensuring accuracy and completeness
Lock Box Clerk
J.P. Morgan Chase
Phoenix
06.2022 - 05.2023
- Organize and arrange documents in timely manner
- Ensure documents are accurate and free of errors
- Maintain client and customer PII (Personal Identifiable Information)
- Document processing such as sorting, balancing, locating paperwork
- Preform data entry when needed
Data Entry Clerk
JP Morgan Chase
Phoenix
04.2022 - 06.2022
- Correct inaccuracies and validating output
- Review date for deficiencies or errors
- Maintain client and customer (PII)
- Insert customer account data by inputting text and numerical information from data base
Customer Service Representative
Transperfect
Phoenix
06.2020 - 03.2022
- Process inbound calls for a third-party claims administrator for various projects and cases
- Read FAQs verbatim and assist claimants with providing information, addressing issues, and solving dilemmas involving the settlement
- Preform inbound and outbound calls
- Resolve escalated calls and warm transferred to appropriate department
- Guide claimants with the process of filing claims
Sportswear Associate
Burlington
Phoenix
04.2019 - 06.2020
- Manage Woman's department, performed various tasks such as sorting, ticketing, tagging, and managing fitting rooms
- Preform prices checks, markdowns/clearance, and assisted with bringing new product on the salesfloor
- Operate the POS register, selling to maximize in-store credit cards, and lay ways
Education
Diploma -
Pinnacle High School
Tempe, AZ03-2017
Skills
- Cashiering
- Tactical
- Claims processing
- Quality Assurance
- Data Entry
- Inbound/Outbound calls
- Microsoft Excel/Word
- Adaptability
- Troubleshooting (Problem Solving)
- Customer Service
- Communications
- Teamwork
- Detail Oriented
Hobbies and Interests
- Hiking
- Camping
- Reading books
- Weight lifting/working out
Timeline
Contact Center Agent/QA/Tactical/Claims Processor
Epiq
07.2023 - 08.2024
Lock Box Clerk
J.P. Morgan Chase
06.2022 - 05.2023
Data Entry Clerk
JP Morgan Chase
04.2022 - 06.2022
Customer Service Representative
Transperfect
06.2020 - 03.2022
Sportswear Associate
Burlington
04.2019 - 06.2020
Diploma -
Pinnacle High School
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