LETICIA ANDERSON
Hobart,IN
Summary
Dynamic billing and customer service professional with proven expertise at City of Hobart Sanitary District. Skilled in billing accuracy and conflict resolution, I enhanced financial processes and improved customer satisfaction. Adept at managing high-volume inquiries while maintaining meticulous records, I thrive in fast-paced environments, ensuring compliance and efficiency in all operations.
Billing professional with strong background in financial record-keeping and invoicing. Skilled in managing accounts, processing payments, and resolving billing discrepancies. Known for effective collaboration and adaptability, ensuring accurate and timely billing operations. Dependable and results-driven, with solid understanding of billing software and procedures.
Overview
22
22
years of professional experience
Work History
Billing Clerk
CITY OF HOBART SANITARY DISTRICT
Hobart, IN
04.2024 - Current
- Processed billing statements accurately and efficiently for residential and commercial accounts.
- Maintained organized records of payments and outstanding balances in electronic systems.
- Responded to customer inquiries regarding billing issues, ensuring resolution and satisfaction.
- Collaborated with team members to streamline billing processes and improve turnaround times.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Responded to customer concerns and questions on daily basis.
- Processed vendor and supplier payments on weekly basis.
- Daily bank drop and cash handling
Medical Receptionist
BYP KIDS
Merrillville, IN
06.2017 - 04.2024
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communications between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records in electronic health record systems, ensuring compliance with regulations.
- Processed insurance verifications and managed billing inquiries for efficient payment collection.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Answered phone calls and messages for 1-physician at a pediatric medical facility, scheduling appointments, and handling patient inquiries.
Call Center Customer Service Representative
NIPSCO
Merrillville, IN
10.2003 - 07.2013
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GED -
RIVER FOREST HIGH SCHOOL
Hobart, IN10.1994
Skills
- Billing accuracy
- Payment processing
- Customer inquiry resolution
- Record maintenance
- Electronic health records
- Insurance verification
- HIPAA compliance
- Administrative support
- Call center operations
- Conflict resolution
- Data entry efficiency
- Invoice processing
- Payment transactions
- Dispute resolution
- Billing statement review
- Billing and invoicing
- Customer contact
- Account posting
- Office equipment operation
Timeline
Billing Clerk
CITY OF HOBART SANITARY DISTRICT
04.2024 - Current
Medical Receptionist
BYP KIDS
06.2017 - 04.2024
Call Center Customer Service Representative
NIPSCO
10.2003 - 07.2013
GED -
RIVER FOREST HIGH SCHOOL