Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LETICIA AVILA

Indio,California

Summary

Dedicated Patient Intake Specialist with a proven track record at Eisenhower Medical Center, enhancing patient experiences through effective appointment scheduling and insurance verification. Known for exceptional communication and empathy, I trained new staff and developed streamlined procedures, ensuring confidentiality and fostering trust in every patient interaction.

Healthcare professional prepared for patient intake responsibilities with strong organizational and communication skills. Proven track record in optimizing patient flow and enhancing overall patient experience. Committed to fostering collaborative environment and adapting to dynamic healthcare needs. Expertise in patient data management and empathetic patient interactions.

Talented Intake Specialist offering 7 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

PATIENT INTAKE SPECIALIST

Eisenhower Medical Center
01.2022 - Current
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Trained new staff members on patient intake procedures, contributing to a well-prepared and cohesive team.
  • Provided compassionate support to patients during their healthcare journey, fostering trust and rapport.
  • Demonstrated empathy towards each individual''s unique situation when gathering personal health information, fostering a sense of comfort and security.
  • Assisted in the development of new patient registration procedures, resulting in smoother onboarding experiences.
  • Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
  • Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.
  • Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and organizational policies.
  • Maintained accurate and up-to-date client records.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Upheld HIPAA regulations and standards for protecting patient information.

Intake Specialist

CRESCENT HEALTHCARE
03.2006 - 04.2010
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Continuously sought opportunities for professional growth and development by attending relevant workshops or training sessions related to the Patient Intake Specialist role.
  • Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and organizational policies.
  • Contributed to an organized work environment by meticulously maintaining physical files as well as digital records within the database.
  • Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.
  • Collaborated with healthcare professionals to ensure accurate and timely communication of pertinent patient information.
  • Liaised between healthcare providers and patients, ensuring clear communication regarding care plans and expectations.
  • Maintained accurate and up-to-date client records.

Education

High School Diploma -

INDIO HIGH SCHOOL
Indio, CA
06-1996

Skills

  • Patient confidentiality
  • Insurance verification
  • Medical terminology
  • Appointment scheduling
  • Patient scheduling
  • Scheduling appointments
  • Multi-line phone systems
  • Multi-line phone operations
  • Confidentiality
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Active listening
  • Effective communication
  • Self motivation

Languages

Spanish
Professional Working
English
Full Professional

Timeline

PATIENT INTAKE SPECIALIST

Eisenhower Medical Center
01.2022 - Current

Intake Specialist

CRESCENT HEALTHCARE
03.2006 - 04.2010

High School Diploma -

INDIO HIGH SCHOOL
LETICIA AVILA