Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Leticia Balderas
Cibolo,TX
Work Preference
Summary
Results-driven Project and Compliance professional with 15+ years of experience leading cross-functional initiatives within global financial institutions. Proven ability to manage projects from concept through implementation, ensuring delivery within scope, timeline, and quality expectations. Skilled in resource coordination, risk mitigation, stakeholder communication, process improvement, training and development, AML investigations, and procedural governance. Strong background in regulatory compliance and driving operational efficiency while maintaining a customer-focused and risk-aware mindset.
Overview
12
12
years of professional experience
2
2
Certificates
Work History
TRAINING LEAD II
JP Morgan Chase
San Antonio, TX
05.2021 - Current
- Spearhead collaboration with multiple lines of business including Anti-Money Laundering, Client List Screening, Global Sanctions Compliance, Coverage Strategy, and Mantas to develop comprehensive training programs including annual refresh courses, training flashes and curriculums
- Applied adult learning methodology to create training programs
- Wrote test scripts for our SAS tool and conducted User Acceptance Testing ensuring accuracy and effectiveness of learning materials
- Ensure project deliverables met quality standards and stakeholder expectations, conducted regular reviews and audits of project processes and outcomes
- Led projects to establish consistency and fluidity, facilitating change and phasing out outdated processes
- Prepared and presented project status reports to stakeholders and senior management, effectively communicating project progress, issues, and risks
- Developed project trackers to align stakeholder objectives with firmwide goals
- Worked with the center of excellence to launch the aforementioned courses, flashes and curriculums
- Created and maintained process guides and knowledge cheat sheets to provide support to peers on complicated tasks
- Deliver new process maps for senior management enhancing operational efficiency
- Reviewed OCC/OFAC audit exam inquiries, compiled data and submitted findings to superior leaders
- Provided training reporting for our stakeholders from Business Objects and Tableau
- Developed and maintained the Firmwide - Regulatory Learning GFCC Specialized SharePoint and ensured the data and materials were up to date
COMPLIANCE OFFICER, PROCEDURAL GOVERNANCE
JP Morgan Chase
07.2018 - 05.2021
- Oversee and manage GFCC procedures and other guidance documents
- Facilitated meetings with stakeholders and conducted workshops to review current procedures and discuss updates.
- Managed multiple projects ensuring timelines were met and the deliverables were accurate
- Collaborate with stakeholders to design solutions that meet business needs, develop functional specifications and use cases
- Monitored regulatory compliance across business units and operations.
- Reviewed policies and procedures for adherence to regulatory standards.
- Collaborated with internal teams to ensure compliance with financial regulations.
- Updated compliance documentation in response to changing regulations and laws.
- Maintained compliance frameworks, policies and documentation to support audits.
COMPLIANCE OFFICER, ONE TOUCH TEAM
JP Morgan Chase
San Antonio, TX
10.2017 - 07.2018
- Selected as SME to implement the One-Touch process across three teams improving case handling efficiency
- Led quality assurance initiatives such as quick guide development in order to maintain high investigation standards
- Identify potential project risks and develop mitigation strategies, monitor and manage risks through the project lifecycle
- Manage, develop, train, coach and lead a team of investigators on the One-Touch process
- Led enhanced due diligence (EDD) and full-spectrum KYC reviews for high-risk corporate clients, including business model risk analysis, and adverse media screening in line with AML regulatory frameworks
- Utilized KYC screening tools, workflow systems, and document repositories to maintain audit-ready records and ensure adherence to global compliance standards
- Drafted investigative summaries and provided risk-based recommendations, aligning with company policy thresholds and risk appetite while leading reviews to uphold documentation standards
ANTI-MONEY LAUNDERING COMPLIANCE OFFICER
JP Morgan Chase
San Antonio, TX
11.2014 - 10.2017
- Maintains federally-regulated case aging requirements by managing daily inventory and completing additional inventory
- Partnered with AML Alert Operations to share best practices for research and demographics collection on case subjects and transactional reviews, enhancing efficiency for AML Alert Ops and Investigations.
- Monitors the quality of investigations and prevents fines from Financial Crime Enforcement Network (FinCEN) by reviewing investigator actions and filing Suspicious Activity Reports (SARs) as per regulatory requirements.
- Enhanced compliance efforts by collaborating with law enforcement agencies and peer banks on AML issues and cases through 314b inquiry process.
- Reduces risk by conducting daily internal account/customer reviews to identify risks, trends and potential suspicious activity
- Utilized external systems such as Lexis Nexis, World Check, and Google to further investigate suspected money launderers/terrorists
- Drafted investigative summaries and provided risk-based recommendations, ensuring alignment with company policy thresholds and risk appetite; led reviews and quality assurance initiatives to uphold high documentation and process standards.
ANTI-MONEY LAUNDERING COMPLIANCE ANALYST
JP Morgan Chase
San Antonio, TX
10.2013 - 11.2014
- Conducted testing to ensure AML Alert Operations teams and Client List Screening units performed high-quality alert analysis in alignment with internal standards and regulatory guidelines
- Functioned as a key contributor with demonstrated knowledge of AML/Fraud holding a 99% quality rate in accuracy
- Conducted wide searches of accountholders and their transactions, looking for known or suspected money launderers/terrorists
- Performed internal/external written and verbal communication of issues, directing searches, reviewing, reporting upon and documenting the results
- Conducted quality assurance for teams, including the new Due Diligence Project team in Tampa, ensuring compliance and accuracy in processes
- Utilized internal systems to review accounts that alerted for potential money laundering
- Utilized external systems such as Lexis Nexis, World Check, and Google to further investigate suspected money launderers/terrorists
- Utilized KYC screening tools, workflow systems, and document repositories to maintain audit-ready records and ensure adherence to global compliance standards
- Led reviews and quality assurance initiatives to maintain compliance with documentation standards.
Education
University of Texas, at San Antonio
San AntonioSkills
- Training & Development
- Project management
- Cross-Functional Collaboration
- Process automation
- Procedures & Governance
- Quality assurance
- AML & KYC Compliance
- Transaction Monitoring & Risk Escalation
- Investigative & Analytical Skills
- Data analysis
- Stakeholder engagement
- Organizational skills
Certification
Notary
Timeline
TRAINING LEAD II
JP Morgan Chase
05.2021 - Current
COMPLIANCE OFFICER, PROCEDURAL GOVERNANCE
JP Morgan Chase
07.2018 - 05.2021
COMPLIANCE OFFICER, ONE TOUCH TEAM
JP Morgan Chase
10.2017 - 07.2018
ANTI-MONEY LAUNDERING COMPLIANCE OFFICER
JP Morgan Chase
11.2014 - 10.2017
ANTI-MONEY LAUNDERING COMPLIANCE ANALYST
JP Morgan Chase
10.2013 - 11.2014
University of Texas, at San Antonio
References
- KELLY BERG, JP Morgan Chase, Vice President, AML/KYC At JP Morgan Chase Previous Manager Back In 2014, (716) 208-9738, Kberg21@gmail.com
- PHYLICIA AUGUSTIN, USAA, Business Risk And Controls Senior Advisor Previous Co-Worker, (210) 663-5466, phylicia.augustin@gmail.com