LETICIA BERMUDEZ
HUNTINGTON PARK,CA
Summary
Dynamic team leader with a proven track record at Jack in the Box, skilled in coaching and mentoring to enhance performance. Adept at fostering collaboration and resolving conflicts, while implementing efficient processes that improved team productivity. Strong communicator with a focus on safety and attention to detail, ensuring exceptional service delivery.
Overview
2026
2026
years of professional experience
Work History
Team Leader
Jack in the Box
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
Uber Driver
Uber
Los Angeles, CA
07.2023 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Navigated efficiently through heavy traffic, optimizing ride durations.
Sandwich Artist
Subway
Signal Hill, CA
03.2018 - 11.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
Education
Gardena High School
Gardena, CASkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Coaching and mentoring
- Performance improvement
- Goal setting
- Daily workflow improvement
- Safety processes and procedures
- Team building
- Cash handling
- Flexible schedule
- Shift scheduling
- Leadership
- Multitasking Abilities
- Decision-making
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Uber Driver
Uber
07.2023 - Current
Sandwich Artist
Subway
03.2018 - 11.2021
Team Leader
Jack in the Box
Gardena High School