Leticia Bravo
Allen
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
12
12
years of professional experience
Work History
Barista
Cappuccino Express
10.2018 - Current
- Maintain a clean and organized workspace for optimal productivity and safety.
- Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contribute to a positive team environment through effective communication and collaboration with colleagues.
- Maintain and operate espresso machines, blenders, and other equipment.
- Enhance customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increase repeat business by providing exceptional customer service and building rapport with patrons.
- Have solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
School Cafeteria Monitor
Allen ISD
09.2012 - 05.2017
- Enhanced cafeteria safety by monitoring student behavior and addressing issues promptly.
- Consistently upheld school policies regarding conduct, cleanliness, and punctuality throughout daily operations.
- Documented incidents of inappropriate behavior or rule violations, reporting them to appropriate school personnel in a timely manner.
- Trained new Cafeteria Monitors on policies, procedures, and best practices for optimal performance.
- Collaborated with school staff to develop strategies for maintaining a positive cafeteria environment.
- Implemented effective crowd control techniques to manage the flow of students during meal times.
Education
High School Diploma -
William J. Bogan High School
Chicago, IL06-1994
Skills
- Time management
- Attention to detail
- Multitasking
- Exceptional customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Cappuccino Express
10.2018 - Current
School Cafeteria Monitor
Allen ISD
09.2012 - 05.2017
High School Diploma -
William J. Bogan High School
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