LETICIA CASTANEDA
MSN, RNC-NIC, PHN, CLE
San Gabriel,CA
Summary
With over 30 years of experience in healthcare leadership and direct patient care, a dedicated and results-oriented Director of Nursing in Maternal Child Health delivering excellence in patient care, operational efficiency, and staff development. Skilled at multitasking and prioritizing patient and family needs with a strength in developing strong relationships with patients families through empathetic communication, respectful attitude and excellent customer service. Returning to serving pediatric patients and their families would be a rewarding endeavor.
Overview
32
32
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Director of Nursing, Maternal Child Health
GLENDALE MEMORIAL HOSPITAL AND HEALTH CENTER
6 2022 - Current
- Manage operations and provide leadership and supervision for NICU, L&D and Mother Baby staff
- Manage over 90 staff, 70 plus FTE's including L&D manager, educators, registered nurses and OB Techs.
- Work closely with OB, Neonatology, and Pediatric physicians on improving quality care
- Confer with professional and supervisory staff to coordinate plans and service delivery
- Facilitate staff meetings and educational work sessions to strengthen staff competencies
- Provide support and resources for Perinatal Safety Specialist and NICU Clinical Nurse Specialist.
- Evaluated company documentation to verify alignment with regulatory requirements for Labor and Delivery and NICU
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Trained and guided team members to maintain high productivity and performance metrics
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues
NICU Nurse Manager
GLENDALE MEMORIAL HOSPITAL AND HEALTH CENTER
2017.07 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Led and motivated 34 employees through supervision, training and coaching on duties and daily operational activities
- Coordinator for Newborn Screening Program
- Developed Donor Milk Program for the NICU
- Resolved conflicts between physicians, nurses and ancillary staff to maintain optimal workflows
- Managed operations in accordance with budget requirements
- Facilitated peer-to-peer conflict resolution
- Initiated training and education programs with the NICU CNS for supporting healthcare staff
- Assist with new hire training to further develop skills and initiate discussions on task prioritization
- Collaborated with Quality Team to develop outcomes statistics
- Helped establish policies, procedures and best practices in alignment with regulatory requirements.
NICU Staff Registered Nurse
GLENDALE MEMORIAL HOSPITAL AND HEALTH CENTER
1998.11 - 2017.07
- Managed day-to-day routines for newborn babies by administering medication and fluids and checking vital signs regularly
- Utilized valuable communication skills to deliver information to family members regarding patient treatment, care and medical options
- Formulated care plans for every individual neonatal intensive care patient, reviewing on daily basis to determine effectiveness
- Evaluated patient vital signs and laboratory data to assess needs and provide emergency interventions
- Supervised cardiac monitors, mechanical ventilators and alarms and oxygen delivery devices
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system
- Provided training and supervision to 15-member staff in NICU unit as Charge Nurse.
- Served as the NICU Case Manager and Discharge Planner from March 2008 to September 2012 before returning to the charge nurse position.
- Managed the Synagis Clinic during RSV season from 2002 - 2005 which included scheduling, working with CCS, Medi-Cal and other plans to acquire authorization for treatment and patient assessment and interventions. Worked collaboratively with providers.
- Evaluated patient histories, complaints, and current symptoms.
- Coordinated discharge planning efforts with case managers and social workers, ensuring smooth transitions home for both infants and their families.
NICU Registered Nurse
LAC-USC Women's Hospital
1994.08 - 1998.10
- Improved patient outcomes by providing exceptional care for critically ill neonates in a Level III NICU setting.
- Participated in quality improvement projects aimed at enhancing the overall care provided within the NICU setting.
- Provided emotional support to families during difficult times, demonstrating empathy and understanding in high-stress situations.
- Guided patients, caregivers, and family members on plans of treatment and helpful resources available locally to support care.
- Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
- Mentored new nursing staff, fostering a supportive learning environment that contributed to improved team performance.
- Managed complex cases, addressing needs of premature infants requiring ventilator support, IV therapy, and total parenteral nutrition.
- Participated as a preceptor for new hires allowing me to cultivate interpersonal skills and tap into my creativity and resourcefulness
NICU Registered Nurse
Olive View-UCLA Medical Center
1992.07 - 1994.08
- Improved patient outcomes by providing exceptional care for critically ill neonates in a Level III NICU setting.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Administered medications and blood products safely, following established guidelines to minimize adverse effects on patients.
- Utilized advanced assessment skills to identify subtle changes in patient conditions promptly initiating appropriate interventions when necessary.
- Developed individualized nursing care plans based on thorough assessments of each patient's unique needs and goals for recovery.
- Assessed, evaluated, and cared for neonate and pediatric patients.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Reduced infection rates through strict adherence to infection control protocols and proper hand hygiene practices
Education
MASTER OF SCIENCE - NURSING ADMINISTRATION
Aspen University
Denver, CO 2020.10 - 2023.10
BACHELOR OF SCIENCE - NURSING
University of California - Los Angeles
Los Angeles, CA 1990.09 - 1992.05
Skills
Time Managementundefined
Certification
R.N. License: 481115 active trough 4/2024
Timeline
MASTER OF SCIENCE - NURSING ADMINISTRATION
Aspen University
2020.10 - 2023.10
NICU Nurse Manager
GLENDALE MEMORIAL HOSPITAL AND HEALTH CENTER
2017.07 - Current
NICU Staff Registered Nurse
GLENDALE MEMORIAL HOSPITAL AND HEALTH CENTER
1998.11 - 2017.07
NICU Registered Nurse
LAC-USC Women's Hospital
1994.08 - 1998.10
NICU Registered Nurse
Olive View-UCLA Medical Center
1992.07 - 1994.08
BACHELOR OF SCIENCE - NURSING
University of California - Los Angeles
1990.09 - 1992.05
Director of Nursing, Maternal Child Health
GLENDALE MEMORIAL HOSPITAL AND HEALTH CENTER
6 2022 - Current
R.N. License: 481115 active trough 4/2024
Public Health Nurse Certificate
Certified Lactation Educator
RNC Certification in Neonatal Intensive Care
NRP current
BLS current
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