Leticia Castro

Brasileira, 25 Anos.

Worcester,MA

Summary

Trustworthy, bilingual, successful at prioritizing tasks, maintaining organization and optimizing workflow.

Languages

Auto Sales Industry

MILFORD, MA

03.2022 - Current

Responded to emails and other correspondence to facilitate communication and enhance business processes.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained electronic filing systems and categorized documents.
Entered data into system and updated customer contacts with information to keep records current.
Scheduled appointments and conducted follow-up calls to clients.

Fairfield Inn Marriott

MILFORD, MA

11.2021 - 03.2023

Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Responded to inquiries from callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered of incoming calls daily to resolve customer issues and schedule appointments.
Resolved customer problems and complaints.

União Dinâmica De Faculdades Cataratas

Iguassu Falls, Brazil

Office experience

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Auto Sales Industry

03.2022 - Current

Fairfield Inn Marriott

11.2021 - 03.2023

União Dinâmica De Faculdades Cataratas