Leticia Castro
Brasileira, 25 Anos.
Worcester,MA
Summary
Trustworthy, bilingual, successful at prioritizing tasks, maintaining organization and optimizing workflow.
Overview
3
3
Languages
Work History
Secretary
Auto Sales Industry
MILFORD, MA
03.2022 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Scheduled appointments and conducted follow-up calls to clients.
Receptionist
Fairfield Inn Marriott
MILFORD, MA
11.2021 - 03.2023
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
Education
União Dinâmica De Faculdades Cataratas
Iguassu Falls, BrazilSkills
Office experience
Appointment Scheduling
Computer proficiency
Problem-solving abilities
Creativity
Timeline
Secretary
Auto Sales Industry
03.2022 - Current
Receptionist
Fairfield Inn Marriott
11.2021 - 03.2023
União Dinâmica De Faculdades Cataratas