Leticia Cortez
Houston
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
20
20
years of professional experience
Work History
Maid
Government
Houston
07.2008 - 07.2026
- Maintained cleanliness in government facilities following health and safety regulations.
- Executed daily cleaning tasks including sweeping, mopping, and dusting surfaces.
- Reported maintenance needs to ensure proper facility upkeep and safety standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Removed cobwebs from ceiling corners.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Performed various laundry duties, including folding, ironing and pressing.
- Maintained exterior of residence by sweeping porches, patios, decking areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
Housekeeper/Porter
Temp /government
Houston
01.2007 - 07.2026
- Maintained cleanliness and sanitation in government facilities.
- Maintained cleanliness of facilities using industrial cleaning equipment and supplies.
- Maintained cleanliness and organization in guest areas and common spaces.
- Carried out various cleaning responsibilities to maintain facility standards.
- Conducted regular inspections to ensure high sanitation standards were met.
- Reported maintenance issues promptly to ensure a safe and clean environment.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Managed waste disposal in compliance with health and safety regulations.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Collaborated with housekeeping staff to ensure timely room readiness.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Collaborated with team members to complete cleaning tasks efficiently.
- Waxed and polished wood furnishings to restore faded appearance.
- Provided exceptional customer service by addressing guest inquiries effectively.
- Monitored access points within the facility to prevent unauthorized entry or exit.
- Prepared outgoing shipments by packing items according to company guidelines.
- Kept business entrances clean, tidy and professional in appearance.
Cleaner
Apartment
Houston
12.2008 - 07.2026
- Maintained cleanliness of common areas and individual units in residential apartments.
- Operated cleaning equipment such as vacuum cleaners and floor buffers efficiently.
- Provided deep cleaning services for move-in and move-out tenants in apartments.
- Disposed of waste and recyclables following environmental guidelines and regulations.
- Collaborated with maintenance staff to ensure overall property cleanliness and presentation.
- Communicated effectively with residents regarding cleaning schedules and special requests.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Polished furniture to remove dust and dirt buildup.
- Scrubbed walls to remove scuff marks or stains.
Customer Assistant
Alll goods
Houston
01.2008 - 07.2026
- Assisted customers with product inquiries and recommendations.
- Responded to customer feedback and resolved concerns promptly.
- Conducted store maintenance to ensure a clean shopping environment.
- Greeted customers upon entering the store with a friendly attitude.
- Provided excellent customer service to ensure repeat business.
- Kept work area clean by sweeping floors, wiping counters and dusting shelves.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Stocker
Temp
Houston
04.2019 - 10.2021
- Stocked shelves with products in accordance with inventory guidelines.
- Organized merchandise displays to enhance customer accessibility and appeal.
- Assisted in unloading deliveries and verifying product quantities.
- Maintained cleanliness and orderliness of stock areas and aisles.
- Collaborated with team members to manage restocking schedules efficiently.
- Monitored product expiration dates and removed outdated items promptly.
- Stocked shelves with newly arrived products.
- Tracked outgoing orders to provide shipping status to customers.
- Issued supplies, materials and products to team members based on information from requisitions.
- Stamped price tags on merchandise, referring to official price lists.
Retail Sales Associate
Circle K /ross
Houston
05.2018 - 03.2020
- Maintained cleanliness and organization of the sales floor.
- Operated cash register and processed customer transactions.
- Handled cash transactions accurately and efficiently during busy shifts.
- Resolved customer concerns promptly to enhance their shopping experience.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves efficiently to maintain product availability and organization.
- Tracked outgoing orders to provide shipping status to customers.
- Compared merchandise invoices to items actually received.
- Issued supplies, materials and products to team members based on information from requisitions.
- Followed safety procedures while handling products and equipment.
- Provided prompt assistance to customers via phone and email communications.
- Educated customers about product features and service options effectively.
- Contacted customers about potential service upgrades, new services and account changes.
- Oversaw warranty counseling process to manage expense controls.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Mentored junior team members and managed employee relationships.
Delivery Driver
Uber/ door dash
Houston
07.2012 - 12.2015
- Delivered food orders promptly to various locations using navigation apps.
- Managed time efficiently to meet tight delivery schedules consistently.
- Communicated effectively with customers regarding delivery status and issues.
- Handled cash payments and maintained accurate records of transactions.
- Ensured food safety and quality standards during transportation processes.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Checked tires for proper inflation before leaving on each route.
- Reported delays and accidents to stations using telephones or two-way radios.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Conducted emergency vehicle repairs to restore safety and dependability.
Skills
- Facility maintenance
- Cleaning techniques
- Safety protocols
- Waste management
- Customer service
- Inventory management
- Problem solving
- Attention to detail
- Reliability
- Chemical handling
- Sanitation practices
- Cleaning and sanitizing
- Glass and window washing
- Laundry services
- Carpet cleaning
- Facility sanitation
- Cash handling
- Kitchen cleaning
- Hardworking
- Ceiling fan cleaning
- Bloodborne pathogens
- Bed making proficiency
- Folding clean laundry
- Restroom detailing
- Window washing
- Tile and grout care
- Dusting furniture
- Cleaning methods
- Upholstery care
- Industrial cleaning
- Maintenance reporting
- Cleaning procedures
- Building repairs
- Inventory maintenance
- Sales techniques
- Merchandising
- Customer relationship management
- Loyalty promotion
- Friendly and outgoing
- Order processing
- Self-checkout assistance
- Dressing room support
- Barcode scanning
- Cash drawer balancing
- Customer needs assessment
- Shelf stocking
- Sales expertise
- Teamwork and collaboration
- FLUENT IN [LANGUAGE]
- Stockroom safety procedures
- Retail merchandising
- Customer engagement
- Time management
- Drawer balancing
- Cash handling
- Refund handling
- Cash management
- Credit card processing
- Order packaging
- ID verification
- Payment collection
- Order taking
- Delivery scheduling
- Safety compliance
- Route optimization
- Vehicle operation
- Navigational systems and GPS
- [Type] vehicles expertise
- Passenger guidance
- DOT compliance
- Safe driving practices
- Basic vehicle repairs
- Load securing
- [Language] fluency
- Clean driving record
Timeline
Stocker
Temp
04.2019 - 10.2021
Retail Sales Associate
Circle K /ross
05.2018 - 03.2020
Delivery Driver
Uber/ door dash
07.2012 - 12.2015
Cleaner
Apartment
12.2008 - 07.2026
Maid
Government
07.2008 - 07.2026
Customer Assistant
Alll goods
01.2008 - 07.2026
Housekeeper/Porter
Temp /government
01.2007 - 07.2026