Leticia Del Toro
Esparto,CA
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Communicare + OLE
Woodland
01.2015 - Current
- Verified insurance coverage for services provided by the facility.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Greeted patients and visitors in a courteous and professional manner.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Ensured accuracy of all data entered into computer system.
- Responded to patient inquiries regarding billing or financial matters.
- Created new patient accounts in EMR system as needed.
- Answered phones promptly in a professional manner.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Education
Kaplan
Sacramento 01-2021
Skills
- Patient check-in
- Patient identity verification
- Medical insurance
- Insurance verifying
- Multitasking Abilities
- Time management abilities
- Bilingual Spanish
Languages
Spanish
Professional
Timeline
Patient Access Representative
Communicare + OLE
01.2015 - Current
Kaplan