Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leticia Diana

Westchester,IL

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Access Concierge - Financial Clearance Center

LOYOLA MEDICAL CENTER, MAYWOOD, IL
01.2022 - Current
  • Verify, confirm and update insurance eligibility and patient registration record
  • Obtain referrals and authorization
  • Contacting patients to inform them of benefits
  • Working with Therapy team to authorize services for patients
  • Previously worked on Specialist office visit authorizations

Service Coordinator - 5 Tower

LOYOLA MEDICAL CENTER, MAYWOOD, IL
01.2014 - 01.2022
  • Answer call lights and notify staff
  • Schedule Follow-Up appointments in EPIC
  • Perform various clerical or administrative functions, such as ordering, maintaining an inventory of supplies, answering phones and directing calls to appropriate staff or patients.
  • Operate office equipment (Ex: voice mail messaging systems, fax machine, printer/copier, and use of word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records)
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Maintain medical records, technical library, or correspondence files.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.

Education

Medical Billing & Coding Certificate -

Triton College
River Grove, IL
08.2022

Associate of Science - Health Information Technology

DeVry University
Downers Grove, IL
08-2025

Skills

  • Exceptional Organizational and Time Management Skills
  • Attention to detail and Excellent Customer Service
  • Proficiency in computer data entry/typing
  • HIPAA compliance
  • Insurance verification
  • Medical terminology
  • Medicare insurance regulations
  • Regulatory guidelines
  • Medical billing procedures
  • Accuracy assigning diagnosis and procedure codes
  • Encoder Software proficiency

Certification

  • CBCS - Certified Billing and Coding Specialist - 08/2022
  • CCS - Certified Coding Specialist - *09/2025
  • RHIT - Registered Health Information Technician - *06/2026

Timeline

Patient Access Concierge - Financial Clearance Center

LOYOLA MEDICAL CENTER, MAYWOOD, IL
01.2022 - Current

Service Coordinator - 5 Tower

LOYOLA MEDICAL CENTER, MAYWOOD, IL
01.2014 - 01.2022

Medical Billing & Coding Certificate -

Triton College

Associate of Science - Health Information Technology

DeVry University

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