Summary
Overview
Work History
Education
Skills
Timeline
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Darius Fuller

Warner Robins

Summary

Patient Access Representative at Atrium Health Navicent with strong problem-solving abilities and communication skills. Increased productivity by 50% at GEICO through the implementation of effective strategies. Skilled in data analysis and client relationship management, ensuring precise patient registration and financial clearance while upholding confidentiality and compliance standards.

Overview

8
8
years of professional experience

Work History

Patient Access/Financial Clearance Representative

Atrium Health Navicent
Macon
01.2024 - Current
  • Served as primary contact for patient registration, facilitating efficient access to healthcare services.
  • Registered over 200 patients monthly, ensuring accurate data entry in EHR system (Epic).
  • Verified insurance coverage and eligibility for approximately 100 patients weekly, maintaining accurate records.
  • Transcribed orders for procedures and tests with precision and attention to detail.
  • Scheduled patient appointments using Epic software, optimizing service accessibility.
  • Utilized online eligibility systems for thorough patient insurance verification.
  • Collected copays and fees, ensuring precise financial management of patient accounts.
  • Maintained confidential patient records in compliance with HIPAA regulations and policies.

Customer Service/Roadside Assistance Agent

GEICO
Macon
01.2020 - 12.2023
  • Ensured customer safety on highways by providing timely assistance to disabled vehicles through call center operations.
  • Coordinated towing, mechanical aid, and emergency services dispatch for efficient service delivery.
  • Addressed customer inquiries regarding personal and company policies to enhance understanding.
  • Collaborated with upper management and customers, boosting productivity by 50%.
  • Developed effective work strategies while coaching team members for improved performance.
  • Maintained positive relationships with over 100 customers daily, achieving a customer satisfaction rating of 97%.
  • Oversaw logistics of product deliveries to maximize efficiency and service quality.

Supervisory Field Lead/Landscaper

Greenwood Landscaping Group
Mapleton
01.2017 - 12.2019
  • Increased productivity and efficiency by 25% through new procedures and crew skill assessments.
  • Directed employees to various locations for service completion and rotational tasks.
  • Assisted crew with daily operations, including ground maintenance and lawn equipment management.
  • Collaborated with senior management to enhance customer success, boosting survey submissions from 60% to 75%.

Cashier/Clerk

CVS Pharmacy
Warner Robins
  • Ensured high customer satisfaction through effective service delivery.
    Managed payment processing, maintaining strict customer confidentiality.
    Coordinated organization of in-store signage and displays for improved aesthetics.
    Followed shoplifting prevention protocols to secure merchandise.

Education

Candidate for Associate of Business Management -

Middle Georgia State University
01.2014

High School Diploma -

Northside High School
Warner Robins
01.2012

Skills

  • Problem-solving skills
  • Communication proficiency
  • Interpersonal effectiveness
  • Data analysis expertise
  • Active listening
  • Call center operations
  • Client relationship management
  • Time management strategies
  • Telecommunications knowledge
  • Retail sales techniques
  • Merchandising strategies
  • Computer literacy
  • Microsoft Office expertise
  • Mechanical aptitude
  • Landscaping skills
  • Journalism experience
  • Podcasting capabilities

Timeline

Patient Access/Financial Clearance Representative

Atrium Health Navicent
01.2024 - Current

Customer Service/Roadside Assistance Agent

GEICO
01.2020 - 12.2023

Supervisory Field Lead/Landscaper

Greenwood Landscaping Group
01.2017 - 12.2019

Cashier/Clerk

CVS Pharmacy

Candidate for Associate of Business Management -

Middle Georgia State University

High School Diploma -

Northside High School

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Darius Fuller