JODY AUMAN
UNITYPOINT HEALTH MERITER
Belleville,WI
26
years of professional experience
Experienced healthcare manager with a strong background in patient registration, financial clearance, insurance verification, financial counseling, and patient access operations. Proven track record of improving workflow efficiency, increasing registration accuracy, reducing authorization delays, and leading high-performing teams. Adept at staff development, performance management, regulatory compliance, process improvement, and collaboration with clinical and administrative leadership.
Work History
MANAGER FINANCIAL CLEARANCE/PATIENT REGISTRATION
8 Years 10 Months- Lead daily operations of Patient Registration and Financial Clearance teams.
- Manage staff performance, productivity standards, and employee development initiatives.
- Develop and implement process improvements that increase efficiency and reduce registration or authorization delays.
- Monitor key performance indicators and identify opportunities to improve operational outcomes.
- Partner with clinical, financial, and executive leadership teams to support organizational goals.
- Ensure compliance with regulatory requirements, payer guidelines, and organizational policies.
- Support patient satisfaction initiatives through effective communication and service excellence.
- Assist with questions related to the shared financial assistance program.
SUPERVISOR REFERRAL & AUTHORIZATIONS
2 Years 11 Months- Supervised daily operations, ensuring compliance with healthcare regulations and protocols.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established team priorities, maintained schedules and monitored performance.
- Monitored authorization processes to ensure appropriate reimbursement
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
PATIENT FINANCIAL COORDINATOR
9 Months- Provided compassionate support to families facing financial hardships due to medical expenses, helping them identify resources for assistance.
- Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
- Provided excellent customer service to patients and medical staff.
CUSTOMER RELATIONS LEAD
5 Years 2 Months- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Developed strong rapport with customers, fostering long-term relationships and repeat business.
- Managed high-volume inbound calls, maintaining exceptional levels of professionalism and empathy during challenging situations.
- Balanced competing priorities while maintaining a calm demeanor under pressure, fostering a positive work environment for colleagues as well as clients.
- Participated in recruiting efforts to identify top talent capable of delivering exceptional service experiences across various touchpoints within the organization.
Billing Customer Service Representative
9 Years 5 MonthsEducation
High School Diploma
Skills
Staff management
Task delegation
Documentation skills
Cross-functional teamwork
Decision-making
Regulatory compliance
Problem-solving skills
Time management
Communication skills
Customer service
Conflict resolution
Timeline
MANAGER FINANCIAL CLEARANCE/PATIENT REGISTRATION
UNITYPOINT HEALTH MERITER
12.2017 - CurrentRead More
SUPERVISOR REFERRAL & AUTHORIZATIONS
UNITY POINT HEALTH MERITER
01.2016 - 12.2018Read More
PATIENT FINANCIAL COORDINATOR
UNITY POINT HEALTH MERITER
03.2015 - 12.2015Read More
CUSTOMER RELATIONS LEAD
Meriter Hospital
01.2010 - 03.2015Read More
Billing Customer Service Representative
Meriter Hospital
08.2000 - 01.2010Read More
BELLEVILLE HIGH SCHOOL
High School Diploma
Read More