De'La Sean Morgan
Houston,TX
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
19
19
years of professional experience
Work History
Patient Financial Clearance
MD Anderson Cancer Center
Houston, TX
07.2019 - Current
- Fostered seamless communication with payor teams, optimizing insurance coverage assessments and referral information exchange
- Managed time-sensitive Patient Financial Assistance cases, ensuring thorough evaluation and timely resolution of complex financial situations
- Pioneered remote patient care strategies, adapting to evolving healthcare landscapes and enhancing accessibility for diverse patient populations
- Drove continuous improvement in financial clearance procedures, significantly reducing processing times and enhancing overall patient satisfaction
- Training of new hires on Patient Financial Assistance policies and procedure
Accounts Payable
ICON Consulting
Houston, TX
01.2018 - 01.2019
- Processing invoices and handling 50- 100 payments daily
- Answer questions from vendors, suppliers and employees and research discrepancies
- Streamlined invoice processing and payment systems, enhancing efficiency and reducing errors
- Developed and executed strategies to improve vendor relationships and payment accuracy
- Staff recruitment, training and orientation
Team Leader
Group 1 Automotive
Houston, TX
11.2014 - 07.2018
- Effectively communicating with proper authorities to resolve customer concerns through email, chat and phone calls
- Coordinated with internal teams to escalate complex customer concerns, ensuring timely resolution
- Assist with the recruitment process by identifying candidates, interviewing and processing skills tests
- Mentored new team members during the onboarding process
Senior Customer Care Agent
Time Warner/Comcast Cable
01.2006 - 01.2014
- Managed high-volume inbound sales and billing calls,resolving customer issues efficiently while adhering to company policies
- Developed comprehensive knowledge of products and services to enhance customer support
- Implemented new troubleshooting techniques, reducing average call handling time
- Meticulously documented customer interactions and resolutions, maintaining accurate records
- Mentored new team members on effective communication strategies.
Education
A.A.B. Business Management Technology - Business Administration And Management
Stautzenberger College
Toledo, Ohio06.2004
Skills
- HIPAA Compliance
- Insurance Verification
- Payment Processing
- Staff Scheduling
- Recruitment and selection
- Talent Acquisition
- Human Resources Support
- Call Monitoring
- Product Upselling
- Quality Assurance
- Sales closing
- Customer Service
- Data Entry
- Customer Relationship Management
- Call Center Operations
- Customer Support
Timeline
Patient Financial Clearance
MD Anderson Cancer Center
07.2019 - Current
Accounts Payable
ICON Consulting
01.2018 - 01.2019
Team Leader
Group 1 Automotive
11.2014 - 07.2018
Senior Customer Care Agent
Time Warner/Comcast Cable
01.2006 - 01.2014
A.A.B. Business Management Technology - Business Administration And Management
Stautzenberger College