Krista Tullos
Grandfield,OK
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager, Patient Access Registration
United Regional Health Care System
Wichita Falls, TX
01/03/22 - Current
- Developed and implemented patient access policies and procedures.
- Conducted staff training to ensure compliance with established protocols.
- Maintained accurate records of all patient visits and admissions.
- Monitored employee performance and provided feedback for improvement.
- Created reports on patient access metrics, such as wait times, no-shows.
- Assisted in the management of staffing schedules to meet fluctuating demands.
- Performed audits of patient registration documents to ensure accuracy.
- Managed customer service issues related to patient access and scheduling problems.
- Identified opportunities to increase operational efficiencies through process changes or technological solutions.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Authorization/Referral Coordinator
United Regional Health Care System
Wichita Falls, TX
10.2018 - Current
- Manage and coordinate all activities related to the authorizations and referrals staff and processes, providing leadership for day-to-day operations of the department, ensuring operating efficiency and continuity of care.
Insurance Verification Rep II, Team Lead
United Regional Health Care System
Wichita Falls, TX
05.2016 - Current
- Verify insurance benefits for inpatient and outpatient surgery and radiology
- Ensure pre certifications are obtained and enter all appropriate information
- Provide Estimates for patient procedures and secure payments
- Provide back up for all insurance verification team
- Lead the Signature Service Team
- Contact Physician offices to schedule Signature Service Presentations
- Present Signature Service to Physician Offices.
Insurance Verification Rep
United Regional Health Care System
Wichita Falls, TX
09.2011 - Current
- Verify insurance benefits for inpatient and outpatient surgery and radiology
- Ensure pre certifications are obtained and enter all appropriate information
- Provide Estimates for patient procedures and secure payments.
Registration Rep Front Line
United Regional Health Care System
Wichita Falls, TX
05.2010 - 09.2011
- Admit patients for outpatient and inpatient procedures
- Verify confidential patient information
- Verify benefits and eligibility to obtain patient responsibility
- Discuss estimated share with patient
- Collect co pays, deductibles and co-insurance.
Registration Rep E.R.
Duncan Regional Hospital
Duncan, OK
04.2009 - 05.2010
- Admitted patients to the Emergency Department
- Verified Insurance
- Collected co pays.
Human Resources Manager
Comanche Red River Casino
Devol, OK
10.2004 - 12.2008
- Review employment applications
- Conduct interviews and assist supervisors with hiring decisions
- Conduct orientation for all new hires
- Maintain confidential employee records for over 450 employees (hard copies and computer files)
- Administered benefits and managed COBRA
- Performed most aspects of the Human Resources Department including disciplinary actions, terminations, and counseling.
Human Resources Specialist
Comanche Red River Casino
Devol, OK
08.2003 - 10.2004
- Review employment applications
- Conduct interviews and assist supervisors with hiring decisions
- Conduct orientation for all new hires
- Maintain confidential employee records for over 450 employees (hard copies and computer files)
- Administered benefits and managed COBRA
- Performed most aspects of the Human Resources Department including disciplinary actions, terminations, and counseling.
Education
Graduate -
Temple High School
01.1996
Cameron University
Skills
- Performance Management
- Strategic Planning
- Staff Development
- Project Management
- Performance Evaluations
- Team Leadership
- Staff Management
- Verbal and Written Communication
Certification
CHAA, 04/2017
Timeline
Authorization/Referral Coordinator
United Regional Health Care System
10.2018 - Current
Insurance Verification Rep II, Team Lead
United Regional Health Care System
05.2016 - Current
Insurance Verification Rep
United Regional Health Care System
09.2011 - Current
Registration Rep Front Line
United Regional Health Care System
05.2010 - 09.2011
Registration Rep E.R.
Duncan Regional Hospital
04.2009 - 05.2010
Human Resources Manager
Comanche Red River Casino
10.2004 - 12.2008
Human Resources Specialist
Comanche Red River Casino
08.2003 - 10.2004
Manager, Patient Access Registration
United Regional Health Care System
01/03/22 - Current
Graduate -
Temple High School
Cameron University
CHAA, 04/2017
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