Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

David L. Burton

Ashland,KY

Summary

I am currently working at King's Daughters Medical Center as a Patient Registration Clerk III working midnights in the Emergency Room. The previous 2 jobs I had were in supervisor roles with AT & T and Applied Card Systems.


I have 13 years of EPIC experience and know how to teach others how to use EPIC. I am looking for jobs that I can use my expertise and train other users how to do the same.

Overview

28
28
years of professional experience

Work History

Patient Registration Clerk III

Kings Daughter's Medical Center
Ashland, Kentucky
03.2009 - Current
  • Patient Registration Clerk in ER for 12 1/2+ years
  • Work midnights and handle the registration of patients in the ER
  • Also assist the ER staff in helping move patients, arrive transfers from other hospitals and handle registration areas such as Lab, MRI, X-Ray and Ultrasounds after hours

Attendance/Leave Case Manager, Customer Service Manager

AT & T Mobility
Grayson, KY
02.2002 - 01.2009
  • Customer Service Representative for 2 years
  • Attendance/Leave Case Manager for 2 Years
  • Customer Service Manager for 2 years , managing anywhere from 9 to 20 people

Payment Processing Supervisor

Applied Card Systems
Huntington, WV
10.1998 - 01.2002
  • Customer Service Representative for 6 months
  • Promoted to Payment Processing Supervisor
  • Team handled anywhere from 10,000 to 40,000 payments per day for credit card company
  • Opened, keyed and processing payments for credit card company
  • Cross-trained all the staff to be able to do all jobs that were required to process payments

Building Attendant, Maintenance Control Operator

Ashland, Inc.
Russell, Kentucky
04.1995 - 10.1998
  • Landscaping
  • Maintenance Control Operator
  • Building Attendant
  • Severance Package from Ashland, Inc. when company relocated their headquarters to Covington, KY

Installment Loan Collector

National City Bank
Ashland, KY
09.1992 - 05.1994
  • Worked Trust Department for the 1st 6 months I worked there
  • Became Installment Loan Collector for the next 1 1/2 years
  • Had delinquency rate below 1% for 3 months in a row, something that had not been accomplished at the hospital in over 20 years
  • Third National Bank became National City Bank and my job was eliminated at that time and moved to Columbus, Ohio

Education

BBA - Business Administration

Morehead State University
Morehead, KY
1999

Skills

  • Leadership
  • Attention To Detail
  • Quality Management
  • Customer Satisfaction
  • Performance Management
  • Human Resources
  • Sales
  • Benefits Management
  • Healthcare
  • Business Development

REFERENCES

Chris Mokas

Director of Human Resources

St. Mary's Hospital

(606) 571-5578

Mokas3@yahoo.com

Jeanne Stepp

Former Vice President,

Director of Payment Processing

Applied Card Systems

(304) 634-4966

Kelli Ruggles

Emergency Room Charge Nurse

Kings Daughter's Medical Center

(606) 286-6750

Timeline

Patient Registration Clerk III

Kings Daughter's Medical Center
03.2009 - Current

Attendance/Leave Case Manager, Customer Service Manager

AT & T Mobility
02.2002 - 01.2009

Payment Processing Supervisor

Applied Card Systems
10.1998 - 01.2002

Building Attendant, Maintenance Control Operator

Ashland, Inc.
04.1995 - 10.1998

Installment Loan Collector

National City Bank
09.1992 - 05.1994

BBA - Business Administration

Morehead State University

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