Deanna Prince
Litchfield Park,AZ
Summary
Personable Medical Assistant bringing 20+ years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Accomplished medical assistant with 25+ years of experience heading team of medical assistants. Veteran expert at guiding successful daily patient interactions and medical office operations. Well-versed in management of electronic medical records systems and information management.
Overview
15
15
years of professional experience
Work History
Surgery Scheduler/Patient Registration Clerk
Atlas Healthcare
Phoenix, AZ
04.2023 - Current
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions
- Reviewed patient charts for accuracy and completeness
- Processed incoming medical records requests
- Verified customer information in order to ensure accuracy of data entry into the system
- Processed payments for registrations, including cash, checks, credit cards, and online transactions
- Provided guidance and assistance to customers regarding the registration process
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Lead Medical Assistant/ Surgery Scheduler
Northwest Urology
Surprise, AZ
09.2018 - 04.2023
- Assisted in office procedures set up/breakdown
- Administered injections (testosterone/Lupron/Zoladex)
- Scheduled appointments for patients via phone and in person
- Responded to patient callbacks and phone-in prescription refill requests
- Contacted pharmacies to submit and refill patients' prescriptions
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Conducted insurance verification and pre-certification and pre-authorization functions
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Performed preliminary physical tests to accurately record results in patient history summary
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Distributed treatment and procedural information to patients
- Arranged hospital admissions for patients as required
- Booked surgeries according to physician volume and maintained prompt turnaround times
- Scheduled tests, lab work, or x-rays for patients based on physician orders
- Scheduled follow-up appointments as designated by physician.
Medical Assistant
ARIZONA UROLOGY SPECIALITY
Glendale, AZ
01.2014 - 01.2018
- Contacted pharmacies to submit and refill patients' prescriptions
- Incorporated outside records into charts and EHR
- Scheduled appointments for patients via phone and in person
- Responded to patient callbacks and phone-in prescription refill requests
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment
- Cleaned and maintained medical equipment following procedures and standards.
Medical Assistant/Surgery Scheduler
Central Arizona Urology
Phoenix, AZ
01.2009 - 01.2013
- Checked patient insurance and collected pre-authorizations from providers
- Routed laboratory or diagnostic results to appropriate staff
- Ordered and maintained supply inventory for medical office
- Worked with operating facilities to schedule procedures on behalf of 2 Urology surgeons
- Distributed treatment and procedural information to patients
- Booked surgeries according to physician volume and maintained prompt turnaround times
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Coordinated work processes and routed paperwork to appropriate physicians and staff members
- Scheduled tests, lab work, or x-rays for patients based on physician orders.
Education
High School Diploma -
Maryvale High School
Medical Assist -
Apollo Medical
Skills
- Supervision & leadership
- HIPAA Compliance/state visit contact person
- Multitasking and Prioritization
- Flexible schedule
- Planning & organizing
- Conflict resolution
Timeline
Surgery Scheduler/Patient Registration Clerk
Atlas Healthcare
04.2023 - Current
Lead Medical Assistant/ Surgery Scheduler
Northwest Urology
09.2018 - 04.2023
Medical Assistant
ARIZONA UROLOGY SPECIALITY
01.2014 - 01.2018
Medical Assistant/Surgery Scheduler
Central Arizona Urology
01.2009 - 01.2013
High School Diploma -
Maryvale High School
Medical Assist -
Apollo Medical
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