Kaitlyn Fitzpatrick
Tempe,AZ
Summary
Driven healthcare professional with extensive experience in patient services and administration. Proficient in navigating insurance verification and EHR systems to support efficient patient flow and satisfaction. Capable of managing competing priorities while training staff and enhancing operational processes to deliver high-quality care.
Overview
18
18
years of professional experience
Work History
Lead Registration Scheduler - Neurosurgery / Spine Surgery
HonorHealth Next Era Spine Care
Scottsdale, AZ
08.2025 - Current
- Guided coworkers in resolving complex scheduling, registration, referral, and insurance inquiries to ensure consistent and efficient processes.
- Take ownership of challenging issues, use sound judgment, and coordinate solutions across clinical teams, providers, insurance representatives, and other departments.
- Process approximately 300 referrals monthly, reviewing documentation, imaging, diagnoses, and insurance requirements to support appropriate scheduling.
- Coordinated training and onboarding while managing high-volume scheduling, phone inquiries, referrals, and provider schedule adjustments.
- Led daily operations and served as primary resource for staff, providers, and patients.
- Took on responsibilities during staff shortages to maintain office productivity.
Emergency Department Registrar -
Banner University Medical Center
Phoenix, AZ
08.2024 - 08.2025
- Coordinated patient registration, insurance verification, payments, documentation, and EHR processes in high-volume hospital environment to ensure seamless patient experience.
- Verified patient information, insurance coverage, and eligibility while maintaining accuracy and HIPAA compliance.
- Delivered professional, compassionate service while addressing multiple patient needs and competing priorities to enhance patient satisfaction.
- Assisted with emergency department admission paperwork, including consent and release-of-information forms.
- Trained new staff on registration procedures and systems to improve onboarding process and operational efficiency.
Medical Receptionist / Social Media Manager -
Ocean Plastic Surgery
Toms River, NJ
12.2020 - 12.2023
- Managed scheduling, insurance verification, patient records, and daily front-office operations to streamline patient flow.
- Coordinated communication among patients, medical staff, and insurance companies to resolve issues and enhance patient care.
- Maintained accurate demographic and health-history information and organized charts, reports, and paperwork.
- Operated multi-line phone system, delivering professional and personable service to improve patient interactions.
- Managed social media accounts to engage with patients and promote practice services.
Server -
Tommy's Tavern & Tap
Freehold, NJ
12.2020 - 12.2022
- Delivered attentive service in busy restaurant, effectively managing multiple guests and competing priorities to enhance overall guest satisfaction.
- Recommended menu items and specials, leveraging strong food and beverage knowledge to inform and enrich guest choices.
- Resolved guest concerns professionally, contributing to a consistently positive dining experience.
- Accurately processed orders and payments using a point-of-sale system.
- Worked closely with the service team to maintain smooth operations and an organized environment.
Au Pair -
Self-Employed
Helsinki, Finland
12.2018 - 12.2020
- Independently managed daily childcare responsibilities while maintaining a structured and reliable routine.
- Coordinated activities and daily responsibilities to align with household needs.
- Demonstrated independence and flexibility in managing daily childcare tasks.
- Adapted to new cultural environment, fostering strong communication with family.
Server -
Pershing Square Restaurant
New York, NY
12.2017 - 12.2018
- Provided attentive, professional service while managing multiple guests in a fast-paced restaurant environment.
- Took orders, delivered food and beverages, and monitored guest needs throughout the dining experience.
- Processed payments accurately, ensuring seamless transactions for guests.
- Collaborated with team members to facilitate efficient restaurant operations.
Front Desk Receptionist -
West 11th St Pediatrics
New York, NY
09.2016 - 08.2018
- Served as primary point of contact for patients and families, ensuring smooth daily front-desk operations.
- Handled multi-line phone system, scheduling appointments, managing patient records, insurance information, and addressing inquiries.
- Resolved patient concerns promptly, escalating issues when necessary to enhance patient satisfaction.
- Maintained organized and accurate patient files and documentation.
Tasting Table Server -
Empellon Cocina
New York, NY
09.2016 - 06.2017
- Tasting Table for Iron Chef Alex Stupak.
- Delivered knowledgeable, attentive service while leveraging strong food and beverage expertise to enhance guest experience.
- Collaborated with guests, chef, and service team to facilitate seamless dining experience.
- Supported chef and served as Tasting Table Server in fast-paced restaurant environment, ensuring timely service.
- Adjusted to changing situations in a dynamic work environment. while maintaining professionalism and attention to detail.
Patient Access Representative -
The Valley Hospital
Ridgewood, NJ
09.2011 - 09.2016
- Registered and scheduled patients as initial point of contact for medical office visits, ensuring smooth patient flow.
- Collected insurance information and confirmed eligibility for services, facilitating access to care.
- Maintained accurate patient information and confidential medical records in accordance with HIPAA standards.
- Executed accurate data entry and administrative functions using EHR systems and medical terminology, supporting efficient operations.
- Cross-trained in Central Admitting and Surgical Scheduling, providing support across multiple hospital functions.
Emergency Department Registrar -
Bergen Regional Medical Center
Paramus, NJ
04.2008 - 08.2011
- Managed high-volume emergency department registration and patient intake in a fast-paced healthcare environment.
- Streamlined intake procedures to enhance accuracy and consistently meet departmental performance expectations.
- Coordinated patient interactions and staff communication to support efficient patient flow and minimize delays.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA requirements.
- Cross-trained in central admitting and surgical scheduling to broaden operational knowledge and improve service delivery.
Education
Associate of Science -
St. Thomas Aquinas College
Sparkill, NYSkills
- EHR systems proficiency
- Scheduling and organization
- Patient management
- Healthcare reimbursement
- Benefits administration
- Staff onboarding
- Team leadership
- Efficiency strategies
- Problem analysis
- Customer excellence
- Communication skills
Professional Development
- HonorHealth Leadership Development Cohort - Selected by leadership for a small-group, three-month program focused on emotional intelligence, communication, coaching, accountability, and transitioning from peer to leader.
- HonorHealth Superuser - Selected to participate in system and workflow education, including new Epic features and updates; provide peer support and training and maintain expanded system access to assist with operational needs.
Timeline
Lead Registration Scheduler - Neurosurgery / Spine Surgery
HonorHealth Next Era Spine Care
08.2025 - Current
Emergency Department Registrar -
Banner University Medical Center
08.2024 - 08.2025
Medical Receptionist / Social Media Manager -
Ocean Plastic Surgery
12.2020 - 12.2023
Server -
Tommy's Tavern & Tap
12.2020 - 12.2022
Au Pair -
Self-Employed
12.2018 - 12.2020
Server -
Pershing Square Restaurant
12.2017 - 12.2018
Front Desk Receptionist -
West 11th St Pediatrics
09.2016 - 08.2018
Tasting Table Server -
Empellon Cocina
09.2016 - 06.2017
Patient Access Representative -
The Valley Hospital
09.2011 - 09.2016
Emergency Department Registrar -
Bergen Regional Medical Center
04.2008 - 08.2011
Associate of Science -
St. Thomas Aquinas College