VICTORIA NJERU.
Tacoma
Summary
Dedicated professional with strong work ethics, who also has proven performance in leadership, has excellent communication and interpersonal skills. Operates well in both individual and team capacities, is organized and detail-oriented in problem-solving and decision-making. Resourceful and results-driven with a passion for growth and efficiency to accomplish organization's goals.
Overview
16
16
years of professional experience
Work History
LEAD - PATIENT VIRTUAL COMPANION.
Virginia Mason Franciscan Health
Tacoma
05.2021 - 05.2025
- Observed patients remotely, using video and audio technology, to ensure their safety and well-being through continuous surveillance; ultimately promoting patient safety and reducing adverse events for patients at high risk of falls, elopements, suicidal ideations among other safety concerns.
- Reduced falls, elopements, and other adverse events through continuous observation and timely intervention.
- Redirected patients from at-risk behaviors and reminded them of medical procedures to enhance compliance and safety.
- Managed and mentored a team of Virtual Companions, training and scheduling staff to ensure proficiency in their roles and meet performance expectations.
- Notified bedside staff of assistance needs, reporting unsafe conditions or changes in patient's condition to ensure prompt intervention.
- Documented observations, actions taken, and communications with staff to maintain accurate patient records and support care continuity.
- Ensured patient safety and privacy, and reported any concerns to appropriate personnel.
- Improved staff efficiency by freeing up nurses and other staff members to focus on more critical care tasks.
CERTIFIED NURSING ASSISTANT.
Oaks at Lakewood and St. Joseph Medical Center
Tacoma
05.2018 - 04.2021
- Assisted in daily patient care activities, including bathing, grooming, feeding, and mobility support, ensuring adherence to individualized care plans.
- Monitored vital signs and reported changes in patient conditions to nursing staff, facilitating timely interventions and improved health outcomes.
- Enhanced patient experience by providing a sense of reassurance and support for patients, especially those who are elderly, frail, or have cognitive impairments.
- Responded to patient call lights to assess needs and deliver timely assistance, enhancing overall patient satisfaction.
- Regularly repositioned bedridden patients to promote circulation and preserve skin integrity, contributing to their comfort and health.
- Collaborated with multidisciplinary teams to develop and adjust care plans, optimizing patient recovery processes through effective communication and teamwork.
- Documented daily patient care activities and inputted reports into practice databases to ensure accurate and up-to-date records.
- Recorded food and liquid intake alongside urinary and fecal output for accurate nutrition tracking.
- Communicated clearly and appropriately to the appropriate health care team members.
REGIONAL DEALER, TRADE DEVELOPMENT REPRESENTATIVE.
Safaricom Kenya Limited
Nakuru
02.2015 - 01.2018
- Collaborated with cross-functional teams to optimize promotional campaigns, enhancing foot traffic and brand visibility in the market.
- Monitored dealer outlets for adherence to company standards, supporting overall operational integrity.
- Conducted audits of sales transactions for compliance with company policies and regulatory standards, reducing potential discrepancies.
- Analyzed customer feedback to identify areas for service improvement, leading initiatives that enhanced the overall customer experience within the retail environment.
- Trained and mentored new team members on operational procedures and customer service standards, enhancing team performance and cohesion.
- Managed inventory control and reconciliation processes, ensuring accurate stock levels and timely replenishment of products.
- Recruited and trained new employees to ensure effective team operations.
CUSTOMER SERVICE AND MARKETING DEPARTMENTS.
Equity Bank Limited
Machakos
02.2010 - 07.2013
- Engaged prospective clients to promote account openings and highlight associated benefits.
- Facilitated accurate completion of account opening forms, ensuring client compliance and thoroughness.
- Responded to prospective clients' questions/queries regarding the bank services.
- Delivered efficient, courteous service to enhance customer satisfaction.
- Updated knowledge of bank products and services regularly.
CNA/MEDICAL SOCIAL WORKER.
Bishop Kioko Catholic Hospital
Machakos
12.2008 - 02.2009
- Provided counseling and conducted HIV/AIDS testing in Maternal Health Clinic, promoting health awareness.
- Taught expectant couples on prevention of mother to child treatment (PMTCT).
- Assisted patients in crisis, identifying cases requiring further intervention.
- Monitored and recorded patients' vitals and documented changes in their conditions and behavior.
- Supported healthcare delivery in women's and pediatric ward, enhancing patient care.
Education
CERTIFIED NURSING ASSISTANT -
Blossom CNA Training
Tacoma, WA03-2018
DIPLOMA - SOCIAL WORK
Moi University
KENYA12.2010
CERTIFICATE OF BRIDGING - MATH
Jomo Kenyatta University
KENYA04.2006
HIGH SCHOOL DIPLOMA -
St. Joseph's Girls High School
KENYA11.2005
Skills
- Interpersonal and customer service skills
- Active listening and communication
- Problem-solving and critical thinking
- Time management
- Adaptability and flexibility
- Multitasking and organization
- EHR systems proficiency
- Teamwork and collaboration
- Documentation accuracy
- Work ethic and reliability
- Leadership and mentoring
- Empathy and compassion
- Detail-oriented and results-driven
REFERENCES.
1. CYNTHIA OTINGA.
Fellow Lead / Patient Virtual Companion.
Phone Number: 253-329-8580
Email address: c.otinga@yahoo.com
2. ZIPPORAH NGUNYI.
CNA / Patient Virtual Companion.
Phone number: 206-308-0051
Email address: ngunyi1026@gmail.com
3. NAOMI KUNG'U.
LPN / Patient Virtual Companion.
Phone number: 253-252-0698
Email address: naomikungu98@gmail.com
Timeline
LEAD - PATIENT VIRTUAL COMPANION.
Virginia Mason Franciscan Health
05.2021 - 05.2025
CERTIFIED NURSING ASSISTANT.
Oaks at Lakewood and St. Joseph Medical Center
05.2018 - 04.2021
REGIONAL DEALER, TRADE DEVELOPMENT REPRESENTATIVE.
Safaricom Kenya Limited
02.2015 - 01.2018
CUSTOMER SERVICE AND MARKETING DEPARTMENTS.
Equity Bank Limited
02.2010 - 07.2013
CNA/MEDICAL SOCIAL WORKER.
Bishop Kioko Catholic Hospital
12.2008 - 02.2009
CERTIFIED NURSING ASSISTANT -
Blossom CNA Training
DIPLOMA - SOCIAL WORK
Moi University
CERTIFICATE OF BRIDGING - MATH
Jomo Kenyatta University
HIGH SCHOOL DIPLOMA -
St. Joseph's Girls High School