Leticia Diaz De Leon

• Monitored security staff and trained personnel to ensure safety and compliance with protocols and standards.
• Documented incidents and prepared reports for management review and action.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Improved employee safety by conducting regular training procedures and proper use of security equipment.
• Fostered culture of continuous improvement among security staff through regular feedback and performance reviews.
• Enhancing efficiency of visitor entry and exit procedures.
• Supervised team of 10+ security personnel during shift.

• Engaged parents and guardians through informative communications regarding program offerings.

Provided timely updates to enhance parent involvement in program initiatives.

• Drafting reports and presenting to Associate Director

• Be familiarized with District policies.

• Addressed customer inquiries and resolved issues promptly, fostering loyalty.
• Processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Enhanced team productivity by fostering a positive work environment and support to colleagues as needed.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.