Leticia English
Vero Beach,FL
Summary
Passionate about student services with background as Assistant Director of Student Services. Skilled in organizing student entollment and academic records (in both SIS System and required hardcopy records) and managing administrative tasks. Strengths include strong interpersonal skills, problem-solving capabilities, and ability to work under pressure. Made significant impact by improving student service operations and fostering positive relationships among students, faculty, and staff.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Director of Student Services
Indian River Charter High School
Vero Beach, FL
06.2012 - Current
- Direct all procedures of admissions and registration of student enrollment.
- Oversee the processing of student programs that include school lunch applications student reports, report cards, and transcripts, all requested.
- Provided guidance and support on a variety of student issues including academic, financial, social and personal matters.
- FOCUS SIS System & Gradebook Tech. Oversee the yearly setup, updates, training, and troubleshooting of the SIS FOCUS system and teacher gradebook.
- Responsible for all aspects of the school's required data FTE State reporting and auditing procedure
Programmer 1
School District of Indian River County
Vero Beach, FL
06.2007 - 05.2012
- Analyzed user requirements to create solutions for software development projects.
- Researched new technologies, tools and techniques to enhance system capabilities.
- Provided technical support by troubleshooting customer problems related to software applications.
- Performed regular maintenance tasks such as testing and data backups
- Designed K-12 report card templates for Esembler gradebook
Information Services Receptionist
School District of Indian River County
Vero Beach, FL
07.2000 - 06.2007
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
Receptionist
Dr. Keith Grove
Vero Beach, FL
02.2004 - 07.2006
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
Education
High School Diploma -
Lakeshore High School
Stevensville, MI06-1981
Some College (No Degree) -
Lake Michigan College
Benton Harbor, MISome College (No Degree) -
Indian River State College
Vero Beach, FLSkills
- Organizational Skills
- Enrollment Management
- Attention to Detail
- Database Administration
- Effective Communication
- Professionalism
- Student assessment
- Student Registration
Certification
Microsoft Office Suite Certiified: Word, Excel, PPT and Access.
Google Office Management
Accomplishments
- SDIRC Employee of the Year 2010
- Teacher of the Year - Church of Christ 2009
Languages
Spanish
Professional
Affiliations
My church family is a big part of my life. I have been a Sunday school teacher for 20 years.
Family
Family
References
References available upon request.
Timeline
Assistant Director of Student Services
Indian River Charter High School
06.2012 - Current
Programmer 1
School District of Indian River County
06.2007 - 05.2012
Receptionist
Dr. Keith Grove
02.2004 - 07.2006
Information Services Receptionist
School District of Indian River County
07.2000 - 06.2007
Microsoft Office Suite Certiified: Word, Excel, PPT and Access.
Google Office Management
High School Diploma -
Lakeshore High School
Some College (No Degree) -
Lake Michigan College
Some College (No Degree) -
Indian River State College
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