Leticia Faria-Oliveira
Annie’s Frozen Custard
Glen Carbon
3
years of professional experience
Dedicated team member delivering exceptional customer service and fostering teamwork. Proven skills in problem-solving and cash handling, committed to enhancing overall service efficiency.
Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively. Ready to use and develop communication and organizational skills in administrative role.
Work History
Team Member
11 Months- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure a safe environment for team members and customers.
- Operated cash register, accurately handling transactions while ensuring positive customer interactions.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service efficiency.
Trainer
1 Year 8 Months- Trained new employees on customer service protocols and operational procedures.
- Developed engaging training materials to enhance team performance and product knowledge.
- Facilitated hands-on training sessions to improve skills in food preparation and safety standards.
- Collaborated with management to identify areas for skill development within team members.
Education
High School Diploma
- Honoree of French Honors Society
- Honoree of English Honors Society
- Honoree of National Honors Society
- Awarded Commendation towards Biliteracy in Spanish and French
- Awarded Seal of Biliteracy in Portuguese
- Honor Roll all four years of high school
- Completed AP course in US History
- Completed AP course in Language and Composition
- 3.7 GPA
- Extracurricular Activities: Tutoring
- Creative Writing Club Member
- Elected Captain of 2025 ethics bowl team
- Debate Club President
- Professional Development: Illinois Girls Lead Program 2025
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Following instructions
Cash handling
Creativity and innovation
Organizing work stations
Training and mentoring
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Timeline
Team Member
Annie’s Frozen Custard
07.2025 - CurrentRead More
Trainer
Freddy’sFrozen Custard and Steakburgers
12.2023 - 08.2025Read More
Edwardsville High School
High School Diploma
Read More