Summary
Overview
Work History
Education
Skills
LANGUAGES
Interests
Timeline
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LETICIA FLAGG

Pasadena,TX

Summary

Dynamic and results-driven Patient Service Representative with a proven track record in delivering exceptional customer service and effective communication within medical office environments. Extensive experience as an Office Manager, adept at optimizing office operations, managing diverse teams, and implementing streamlined processes to enhance productivity and contribute to organizational success. Detail-oriented insurance claims professional with over five years of expertise in processing and resolving claims efficiently, ensuring thorough policy reviews, clear client communication, and successful settlement negotiations. Committed to fostering a supportive atmosphere for patients while driving operational excellence in healthcare settings.

Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.

Diligent Costumer Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

17
17
years of professional experience

Work History

Customer Support Specialist

CCS
Michigan City, IN
12.2024 - 01.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided training and mentorship to junior support staff, enhancing team performance.
  • Implemented process improvements to streamline customer service operations and reduce response times.
  • Utilized CRM software to manage customer interactions and ensure accurate record-keeping.
  • Developed FAQs and troubleshooting guides, increasing self-service options for customers.
  • Analyzed customer feedback to identify trends and recommend enhancements to service offerings.
  • Collaborated with cross-functional teams to address complex customer issues and improve service delivery.

Pharmacy Service Representative

Cvs Specialty
Boise, Idaho
01.2023 - 01.2024
  • Managed high volume of incoming calls to assist patients with prescription inquiries.
  • Proven track record in providing excellent customer service and resolving medication inquiries promptly.
  • Experienced in verifying insurance coverage and handling medication co-payments efficiently.
  • Proficient in maintaining accurate patient records and ensuring compliance with HIPAA regulations.
  • Skilled in processing and filling prescriptions accurately in a fast-paced pharmacy environment.
  • Remote
  • Collaborated with healthcare professionals to ensure accurate medication management for patients.

Kitchen Manager

Post Acute Medical
Pasadena, Tx
01.2021 - 01.2023
  • Led a team of 15 kitchen staff in a high-volume restaurant, ensuring smooth operations.
  • Developed and implemented new menu items, improving customer satisfaction and sales.
  • Managed inventory and ordering processes to control food costs and minimize waste.
  • Trained and mentored staff on safety, sanitation, and proper cooking techniques.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Office Manager

Walgreens
Pasadena, Tx
01.2012 - 01.2021
  • Managed office operations, including supplies inventory, vendor relationships, and maintenance requests.
  • Coordinated schedules, meetings, and travel arrangements for senior executives and staff.
  • Oversaw office budget and streamlined expenses to maximize cost savings.
  • Developed and implemented efficient filing systems to improve organization and accessibility.
  • Completed bi-weekly payroll for 125 employees.

PSR

Walgreens
Magnolia, Texas
01.2009 - 01.2012
  • Over five years of experience in customer service and conflict resolution skills.
  • Proficient in handling high-volume calls with professionalism and efficiency.
  • Skilled in accurately documenting customer interactions and maintaining client records.
  • Proven ability to establish rapport and build relationships with diverse clientele.
  • REMOTE
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Education

CPR -

San Jacinto College Central
01-2007

Associate of Applied Science - Counseling Psychology

South University Savannah
GA
06-2027

Skills

  • Attentive listening abilities
  • Analytical problem solving
  • Emotional intelligence
  • Strong written communication
  • Proficient in conflict management
  • Organizational time management
  • Service excellence
  • Detail-oriented data entry
  • Proficient in organization
  • Emotional awareness
  • Strategic leadership
  • Effective problem resolution
  • Skilled in prioritizing concurrent responsibilities
  • Experienced with Microsoft Office applications
  • Customer service expertise
  • Project oversight
  • Expense tracking
  • Data entry
  • Help desk support
  • Call center experience
  • Live chat support
  • Sales support
  • SLA
  • Appointment scheduling
  • Salesforce
  • Payment processing
  • Adaptability and flexibility
  • Decision-making
  • Feedback reception
  • Remote support tools
  • Microsoft windows and office
  • Call center operations
  • Tracking and documentation
  • Email communication
  • Call management

LANGUAGES

French — Elementary
Spanish — Intermediate
Sign Language — Intermediate
German — Elementary
Korean — Intermediate

Interests

  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Avid Reader
  • Cooking
  • Volunteering at local animal shelters and rescue organizations
  • Personal Development and Self-Improvement
  • Creative Writing
  • Homelessness Outreach
  • Dance
  • Train Travel
  • Drawing and Painting
  • Animal Welfare Advocacy
  • Volunteer Work
  • Camping
  • Swimming
  • Knitting and Crocheting
  • Watching Movies and TV Shows
  • Music

Timeline

Customer Support Specialist

CCS
12.2024 - 01.2026

Pharmacy Service Representative

Cvs Specialty
01.2023 - 01.2024

Kitchen Manager

Post Acute Medical
01.2021 - 01.2023

Office Manager

Walgreens
01.2012 - 01.2021

PSR

Walgreens
01.2009 - 01.2012

CPR -

San Jacinto College Central

Associate of Applied Science - Counseling Psychology

South University Savannah