LETICIA FLORES
Katy,Texas
Summary
Highly motivated employee with 9 years of valuable retail experience and exceptional skills in operations management. Known for a strong work ethic, adaptability, and exceptional interpersonal skills, excels in working effectively even in unsupervised environments. Proven ability to quickly master new skills, making a valuable asset to any team.
Overview
2025
2025
years of professional experience
Work History
Assistant Store Manager
AT&T
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Sales Support Lead
AT&T
06.2022 - Current
- Operational Support
- Developing customers solutions
- Advising customers with their technical needs
- Managed the daily operations of a sales support team, including hiring, scheduling, training, and performance evaluation.
- Trained sales team and offered resources to sharpen skills and discover opportunities for growth.
- Provided technical guidance and expertise on products and services to customers.
- Resolved escalated customer issues in a timely manner.
- Ensured compliance with all applicable laws and regulations.
Education
No Degree - Accounting
Pearson
05-2029
Skills
- Microsoft Office (excel, PowerPoint, word)
- Communication (written, verbal)
- Creative (outside the box thinking)
- Organizational
- Leadership Experience
- Direct Sales
- Sales Management
- Retail Operations Management
Languages
Spanish
Native or Bilingual
Timeline
Sales Support Lead
AT&T
06.2022 - Current
Assistant Store Manager
AT&T
No Degree - Accounting
Pearson
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