Leticia Franklin
Gainesville,TX
Summary
Proficient in Excel and data entry, complemented by robust customer service and management skills. Track record of improving customer satisfaction and resolving complex issues promptly through multiple communication methods.
Overview
22
22
years of professional experience
Work History
Team Member
Casey's General Store
11.2024 - Current
- Ensured seamless daily operations by adhering to established guidelines and enhancing productivity.
- Assisted in inventory management to support stocking and loss prevention initiatives.
- Delivered exceptional customer service through warm greetings and prompt resolution of inquiries.
- Maintained operational efficiency by implementing effective processes and supporting team objectives.
Service Advisor
Castrol Premium-Gainesville, TX
09.2023 - 09.2024
- Promptly greeted customers and assessed their needs, delivering tailored service recommendations.
- Addressed a high volume of inquiries, ensuring timely resolutions for enhanced customer satisfaction.
- Documented customer interactions and vehicle details accurately using CRM software.
Operations Shift Supervisor
The Chickasaw Nation- Megastar
06.2003 - 09.2023
- Conducted training for new hires on policies, procedures, and safety measures.
- Promptly resolved customer complaints to achieve improved satisfaction levels.
- Managed escalated issues effectively to enhance overall customer experience.
Table Games Supervisor
The Chickasaw Nation - Winstar
08.2003 - 06.2021
- Provided exceptional customer service by engaging with players, answering questions, and resolving any issues or disputes
- Maintained accurate records of daily sales transactions using computer-based systems such as Excel or Point-of-Sale software
- Trained new employees on company policies/procedures, cash handling, and customer service best practices
Education
Associate of Science - Business Management
North Central Texas College
Gainesville, TX09.2003
Skills
- Financial transactions
- Interpersonal communication
- Sales strategies
- Digital literacy
- Sales
Timeline
Team Member
Casey's General Store
11.2024 - Current
Service Advisor
Castrol Premium-Gainesville, TX
09.2023 - 09.2024
Table Games Supervisor
The Chickasaw Nation - Winstar
08.2003 - 06.2021
Operations Shift Supervisor
The Chickasaw Nation- Megastar
06.2003 - 09.2023
Associate of Science - Business Management
North Central Texas College