Leticia Galicia
Vernon Hills,IL
Summary
Versatile and results-driven professional with a proven track record at White Deer Run Golf Club, enhancing sales revenue through strategic marketing and exceptional client relations. Skilled in sales presentations and bilingual communication, adept at fostering client loyalty and managing office operations efficiently. Demonstrates strong leadership in training teams and executing high-profile events, ensuring top-notch service delivery.
Overview
24
24
years of professional experience
Work History
Assistant Director of Sales
White Deer Run Golf Club
06.2022 - 01.2024
- Assist Sales Director in managing and overseeing event sales
- Plan and Execute events for businesses, organizations, and customers
- Provided hospitality training to our banquet staff members to ensure we are providing the best-in-class service to our customers
- Conducted market research to identify potential leads, focusing on targeted outreach efforts.
- Increased sales revenue by implementing effective marketing strategies and fostering strong client relationships.
- Assessed client feedback regularly in order to make necessary adjustments or enhancements within the department''s approach.
Benefits Specialist
Alight Solutions, AON Hewitt
09.2016 - 09.2021
- Resolved issues and inquiries from plan participants regarding health, welfare and retirement benefits and deductions through telephone, email.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
Customer Experience Associate
Plexus
04.2015 - 09.2016
- Facilitated customer visits with companies high level executives to align with the desired outcome of each visit
- Coordinate conference rooms, agendas, travel, meals, accommodations
- Provide customer support to site while performing administrative duties that support policies
- Communicated with site management and worked closely with Human Resources to identify and implement organization best practice related to the customer service initiative
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
Allstate Agency Office Manager
RE Financial
09.2014 - 04.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Family Manager
Lancaster Family
02.2011 - 09.2014
- Managed finances effectively with budgeting and expense tracking to achieve financial goals.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
Junior Sales Assistant
AllState
03.2000 - 10.2010
- Contributed to achieving team sales goals by developing relationships with external Wholesalers and producers
- Educate Allstate Producers on entire suite of life insurance and annuity products
- Help Producers complete proper paperwork/applications to close an annuity or life sale
- Work with producers to troubleshoot and solve problems with electronic online applications
- Developed strong relationships with customers, fostering repeat business and loyalty.
Education
No Degree -
William Rainey Harper College
Palatine, ILSkills
- Sales presentations
- New employee and annual enrollment
- Social media monitoring
- Office management
- Bilingual in English and Spanish
- Excellent verbal communication skills
- Proficient in various company computer programs - Contact Management, SalesForce, Microsoft Office Suite, Word, Excel, Outlook , EZSuites, Triple Seat
Accomplishments
- Supervised team of 10 staff members.
- Achieved successful events by completing event agenda with accuracy and efficiency.
Languages
Spanish
Professional Working
Timeline
Assistant Director of Sales
White Deer Run Golf Club
06.2022 - 01.2024
Benefits Specialist
Alight Solutions, AON Hewitt
09.2016 - 09.2021
Customer Experience Associate
Plexus
04.2015 - 09.2016
Allstate Agency Office Manager
RE Financial
09.2014 - 04.2015
Family Manager
Lancaster Family
02.2011 - 09.2014
Junior Sales Assistant
AllState
03.2000 - 10.2010
No Degree -
William Rainey Harper College
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